Administrative Support Specialist-Front Desk

Position Overview

You will assist with the day-to-day functions of the office including the front office and property administrators.

Essential Job Functions

Provide complete, professional administrative support including:

· Focusing on and promoting retention of current owner and tenants by providing prompt, friendly and accurate responses to questions/concerns via phone and email

· Consistent use of correct grammar and punctuation in written communication to owners, vendors, and tenants

• Processing rental applications
• Filing documents
• Preparing documents as necessary (i.e., tenant notices, deposit agreements and lease agreements)
• Maintaining and updating records (i.e., renters’ insurance coverage, home warranty information, contact information)
• Assisting with quality control of records
• Scheduling meetings and appointments
• Preparing mailings as necessary
• Maintaining website database
• Working on special projects as assigned
• Performing other duties as assigned
• Assisting other members of the staff from time to time

Qualifications: To perform the job successfully, an individual should demonstrate the following competencies:

· Ability to adapt to changes in the work environment and job duties

· Ability to provide excellent customer service

· No excuses attitude toward getting projects completed effectively and efficiently

· Ability to communicate effectively verbally and in writing to all levels of staff, management, and clients, expressing ideas and instructions clearly and concisely

· Ability to work quickly and meet demanding deadlines

· Ability to maintain a high level of accuracy while handling multiple projects with numerous interruptions

· Ability to see and pay attention to details

· Ability to be proactive and demonstrate persistence and overcome obstacles

· Ability to prioritize and react with appropriate levels of urgency to multiple situations, requests and events that require quick response or turnaround

· Ability to work independently with minimal direction/supervision

· Ability to research tasks and self-teach

· Ability to accept ownership of tasks/projects while keeping team members adequately informed

· Ensure confidentiality of information

· Prior customer service experience

· Reliable transportation

Education:

· High school diploma or equivalent is required. A two-year degree in secretarial science or college level classes in English and Business or Marketing is highly desirable, but a combination of experience and education may be substituted.

Experience/Knowledge:

· Demonstrated high level of efficiency in Microsoft Office (Word, Excel, Outlook, Power Point) required

• Experience with Propertyware software preferred
• Experience working in an office setting and or retail experience is preferred

Ferguson Property Management is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22