What are the responsibilities and job description for the IT Operations Specialist position at Boys & Girls Clubs of the Peninsula?
Job Description
Job Description
POSITION
IT Operations Specialist (2 positions available)
OUR MISSION
To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive
OUR VISION
All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learning
OUR CORE VALUES
Curiosity, Respect, Ownership, Ganas, Unity, Equity
ORGANIZATION OVERVIEW
Boys & Girls Clubs of the Peninsula (BGCP) proudly stands as the largest expanded learning provider in San Mateo County, dedicated to empowering 6,000 TK-College students across 29 sites from East Palo Alto to Daly City. We believe that talent is equally distributed across Silicon Valley, but opportunity is not, so we are committed to ensuring that socio-economically disadvantaged students have equitable access to the opportunities that will help them thrive in school and beyond. Students benefit from high-quality academic programs, captivating enrichment activities, and access to critical mental health services. With support from our staff, Board, and broader Team BGCP community, we strive to make our community a great place for all kids to grow up.
POSITION OVERVIEW
The IT Operations Specialist plays a vital role in supporting BGCP's IT department by ensuring the smooth operation of the help desk and asset management functions. This role involves providing technical support to staff, maintaining IT equipment, troubleshooting hardware and software issues, and keeping accurate records of IT assets. The IT Operations Specialist will collaborate with various teams to enhance technology infrastructure and improve efficiency. Reporting directly to the Head of Information Technology, this position contributes to the overall functionality and reliability of BGCP's technology systems.
ROLE & RESPONSIBILITIES Technical Support & Help Desk Management
- Serve as the first point of contact for IT support, assisting staff with technical issues via phone, email, or in person
- Log, track, and manage support tickets using the organization's ticketing system to ensure timely resolution
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Escalate complex technical issues to senior IT staff or external vendors when necessary
IT Asset Management & Maintenance
System & Infrastructure Support
Process Improvement & Customer Service
Event & Audio-Visual (AV) Support
This job description is not exhaustive and may be subject to modifications based on organizational needs.
QUALIFICATIONS
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The usual and customary methods of performing the job's functions require the following physical demands : occasional lifting, carrying, pushing, and / or pulling; some climbing and balancing; some stooping, kneeling, bending at the waist, reaching overhead, crouching, squating, and / or crawling; and significant fine finger dexterity. Generally the job requires 80% sitting, 20% walking & standing and physically able to lift a minimum of 75 pounds, and work indoors or outdoors. Work environment noise level is usually moderate but can be noisy at times. All requirements are subject to reasonable accommodations.
LOCATION
Menlo Park, CA
WORK SCHEDULE
Generally, Monday - Friday from 9 AM to 6 PM, however, flexibility is required to align with the organization's needs.
This position offers a hybrid work arrangement, combining both in-office and remote work. You are expected to adhere to the following schedule :
COMPENSATION & BENEFITS
As part of the hiring process, BGCP requires candidates to complete a LiveScan fingerprinting, background check, and tuberculosis (TB) test.
Disclaimer : The above declarations are not intended to be an "all-inclusive" list of all duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
BGCP is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. BGCP is dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively encourage candidates from diverse backgrounds to apply for positions within our organization, as we believe that diversity enriches our workplace and enhances the quality of our services.
Salary : $30 - $35
