What are the responsibilities and job description for the Lab IT Operations Specialist position at Roche?
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Lab IT Operations Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity
Are you passionate about working with IT innovations in a lab environment? If so, join our team!
As a Lab IT Operations Specialist, you will work closely with our Scientists to understand their business needs and provide IT support on innovative technologies applicable to the lab environment.
Key Responsibilities:
Benefits
Relocation benefits are not available.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
The Position
Lab IT Operations Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity
Are you passionate about working with IT innovations in a lab environment? If so, join our team!
As a Lab IT Operations Specialist, you will work closely with our Scientists to understand their business needs and provide IT support on innovative technologies applicable to the lab environment.
Key Responsibilities:
- Maintain and support laboratory IT systems, including PCs, peripherals, network connections, and devices, to ensure stability and business continuity. Support computer system imaging and monitoring tools (e.g., SCCM, Kace)
- Act as a single point of contact to capture requirements, provide feedback to product teams, and ensure continuous improvement of software and hardware solutions
- Provide proactive IT support, adapting standard solutions to meet business needs, and support data handling solutions (e.g., data archiving) in compliance with Roche standards for data security and regulatory compliance
- Build and maintain strong relationships with customers, business partners, S&R Informatics, and the global Regional Lab Support team to facilitate collaborative IT service delivery
- Fulfill service ownership responsibilities, contribute to service documentation, and report incidents using ServiceNow, adhering to ITSM best practices
- Ensure compliance with industry regulations and internal policies
- Bachelor in Computer Science, Information Technology, or a related field.
- A minimum of 2-3 years of experience providing IT support in a lab environment
- Proven experience in laboratory IT systems maintenance and support, with a strong track record in stakeholder management
- Experience working in a ticketing system is required; familiarity with ServiceNow is a plus
- Relevant industry certifications (e.g., ITILv3, CompTIA Network , SAFe Agile) are a plus
- Experience with regulatory compliance in a laboratory environment and knowledge of data privacy and security best practices
- Excellent communication skills for interacting with stakeholders, business representatives, and scientific users, acting as an interface between S&R Informatics and the business to represent business needs and the voice of the customer
Benefits
Relocation benefits are not available.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Salary : $79,700 - $148,100
