What are the responsibilities and job description for the Co-op Front End Service Manager position at Bozeman Community Food Co-op?
Job Details
Full-time, exempt position available. Schedule TBD. Flexibility on days off. Must be available at least one weekend day and minimum of one closing shift weekly. Wage DOE.
Purpose: Manage all aspects of the Front End (FE) department with a focus on creating exceptional customer experiences. Ensure effective and efficient department operations; promote excellent service, accuracy, safety, and a positive, supportive work environment. Provide vision and direction to department staff to meet sales, margin, labor, and service goals.
Specific Responsibilities of Front End Service Manager
Staff Management and Support
- Provide motivation, direction, and feedback to Front End Assistant Managers, Front End Shift Supervisors, and Cashiers; ensure standards for service, product quality, and productivity are met.
- Ensure consistency of accountability practices in the Front End Department.
- Oversee Front End coverage/emergencies along with manager(s) on duty; fill shifts as needed for emergencies.
- Oversee implementation of staff training and development plans, scheduling, and other identified priorities.
Customer Service, Cashiering, and Co-Go
- Cashier as needed, maintaining a high level of service and accuracy.
- Ensure training on, understanding of, and compliance with state and federal regulations and laws related to alcohol sales, SNAP benefits, and other processes and issues relevant to cashiering.
- Oversee Co-Go and Special-Order systems and assist customers in these processes.
Cash Accuracy and Security Systems
- Work with the Front End Assistant Manager, IT, and Finance staff to:
- Maintain and improve accurate systems; monitor and coach staff on cash over/shorts.
- Ensure security and accuracy of cash.
- Maintain security of the Front End, ensuring that opening and closing security procedures are followed.
- Follow the protocols for handling shoplifters, disorderly customers, and other emergencies, providing leadership as needed.
Other Responsibilities
- Participate in and direct staff to assist in stocking and facing products throughout the store to ensure a clean, abundant, and inviting atmosphere for customers; engage CS team to assist as needed.
- Troubleshoot equipment breakdowns; report to others who need to know or help. Prioritize proper functioning and prompt repairs to point of sale.
- Ensure maintenance of center store policies, communication log, and department phone list.
Qualifications
- Experience that demonstrates the ability or aptitude to successfully meet all expectations listed above required.
- Experience supervising and managing staff required, preferably in a retail setting.
- Experience working with email and MS Office software sufficient to communicate, and to prepare reports and complete tasks with accuracy and in a timely manner, required.
- Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holiday, and weekend shifts required.
- Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs., and occasionally more.
- Ability to stand for long periods and to bend and twist repeatedly; ability to lift product overhead and/or to climb ladders with product.
Salary : $60,000 - $65,000
