What are the responsibilities and job description for the Co-op Grocery Staff position at Bozeman Community Food Co-op?
Job Details
Job Location: Co-op West Main - Bozeman, MT
Salary Range: $19.00 Hourly
Part-time or full-time position(s) available. Shifts are: Mon 12pm-8pm, Tues 6pm-12am, Wednesday 4pm-10pm, Thursday 6pm-10pm and Friday 6pm-12am.
Purpose: Provide friendly, attentive and prompt customer service for customers while stocking and receiving groceries in an efficient and accurate manner.
Specific Responsibilities of Grocery Staff
Customer Service
- Maintain awareness of and acknowledge customers standing in line; proactively call for back up as needed.
- Be familiar with Co-op policies and department products in order to better answer customer questions and complaints, referring unresolved questions or problems to a manager or shift supervisor.
- Be informed about the benefits of membership and provide customers with membership materials as requested.
- Help customers with placing and picking up special orders, as designated.
Stocking, Receiving and Merchandising
- Ensure shelves/coolers are fully and accurately stocked, with awareness of product rotation, dating, shelf appearance, and facings.
- Check coolers according to schedule and record temperatures in temp log; promptly communicate any irregularities to shift supervisors or managers.
- Maintain efficient and orderly system for incoming deliveries following protocol; replenish shelves, endcaps, and floor displays, prioritizing promotional and fast-selling items.
- Provide feedback to managers and Purchasers regarding mis-picks, out-of-date, damaged, and poor quality products.
- Use appropriate logs to communicate potential inventory issues to managers.
- Rotate overstock into back-stock. Maintain organization in storage area, using location signs as needed.
- Ensure Grocery Managers and Purchasers receive shelf tag requests for missing, damaged, or outdated shelf tags.
Other
- As directed, check out all purchases efficiently and accurately; ring prices and PLUs correctly and into the appropriate department. Fix any mistakes with the help of PIC or Managers.
- Provide information to the Grocery Manager or Assistant Manager regarding price discrepancies.
- Assist other cashiers with customer service tasks, i.e., bagging groceries, selling memberships and related paperwork, returns, special orders and carryout.
- Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.
- Follow all safety procedures.
- Maintain a high level of product and some industry knowledge.
- Complete other duties as assigned.
Qualifications
- Experience with customer service, retail sales or stocking desired, that demonstrates the ability or aptitude to successfully meet all expectations listed above.
- Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.
- Ability to lift product overhead and/or to climb ladders with product.
- Ability to stand for long periods and to bend and twist repeatedly.
- Ability to work a flexible schedule to meet the needs of the business; early mornings, daytime, evening, holidays, and weekend shifts may be required.
Salary : $19
