What are the responsibilities and job description for the Bilingual Front Office - Spanish position at Bradford Hegler - State Farm Agency?
Salary : $12.0 - $15.0 per hour
State Farm Agency, located in Villa Rica, GA, has an immediate opening for a Front Office / Customer Service - Team Member. No insurance experience is required as we will train the right person with the right attitude. Must be willing to obtain a Property and Casualty insurance license.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to :
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Ideal Candidate :
Strong phone contact handling skills and active listening.
Comfortable with making outbound calls.
Genuinely excited to help customers.
Patient, empathetic, and passionately communicative; loves to talk.
Ability to empathize with and advocate for clients when necessary.
Strong Problem-solving skills
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Salary : $12 - $15