What are the responsibilities and job description for the Service Advisor/Writer position at Bradley Chevrolet of lake havasu?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and ensuring that all automotive repair needs are accurately documented and communicated. This role requires a strong understanding of automotive services and excellent communication skills to facilitate smooth operations between customers and technicians.
Responsibilities
- Greet customers and assess their automotive service needs with professionalism and courtesy.
- Document customer concerns, service requests, and vehicle information accurately in the system.
- Provide detailed estimates for repairs, including parts and labor costs, based on auto estimating practices.
- Collaborate with technicians to ensure clear communication regarding repairs needed and timelines for completion.
- Follow up with customers regarding their service experience and address any questions or concerns they may have.
- Maintain an organized workspace and ensure all service documentation is up-to-date.
- Assist in sales efforts by promoting additional services or products that may benefit the customer’s vehicle performance.
Experience
- Previous experience in service writing or a similar role within the automotive industry is preferred.
- Strong mechanical knowledge with an understanding of automotive diagnostics, repair processes, and tire service is essential.
- Familiarity with diesel engine repair is a plus but not required.
- Proven sales experience within an automotive context will be beneficial for this position.
- Excellent interpersonal skills to effectively communicate with customers and team members alike.
Join our team as a Service Writer where your expertise will help drive customer satisfaction while contributing to our commitment to quality automotive service!
Job Type: Full-time
Pay: $45,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Ability to Commute:
- Parker, AZ 85344 (Required)
Ability to Relocate:
- Parker, AZ 85344: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $80,000