What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Exclusively Imports Auto Repair?
Job Overview
We are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while managing their automotive repair needs. Your expertise in automotive diagnostics and repair will help ensure that customers receive accurate information about their vehicle's condition and the services required.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services, including brake repair, oil changes, tire service, and more.
- Utilize your mechanical knowledge to diagnose issues and recommend appropriate repairs.
- Schedule appointments and manage the service workflow efficiently.
- Communicate with technicians regarding customer concerns and repair requirements.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Maintain accurate records of customer interactions and service history.
Skills
- Strong customer service skills with a focus on building rapport with clients.
- Proficiency in automotive diagnostics, including understanding of brake systems, suspension, alignments, and diesel engine repair.
- Familiarity with various automotive repair services such as oil changes and tire service.
- Excellent communication skills to convey technical information clearly to customers.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A passion for the automotive industry and a commitment to ongoing learning.
Join our team as an Automotive Service Advisor and contribute to delivering outstanding service that keeps our customers safe on the road!
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Surprise, AZ 85378 (Required)
Ability to Relocate:
- Surprise, AZ 85378: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $100,000