What are the responsibilities and job description for the Service Technician position at Brady Industries?
This position is responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at customer's locations and troubleshot and repair equipment upon customer request. In addition, this position performs scheduled planned maintenance service as well as service calls,
schedules service repairs to ensure proper and timely repairs are completed, coordinate with dispatch daily and maintains accurate paperwork on repairs preformed.
Essential Functions:
• Must have working knowledge of troubleshooting, diagnosing and repairing floor care
equipment, auto scrubbers, vacuums and electrical systems
• Picks-up and delivers equipment or repairs on-site
• Provides customer training on the use and maintenance of service equipment
• Follows all applicable safety guidelines, government regulations, company's safety
manuals and/or stated safety policies
• Follows-up on all customer requests and questions to ensure appropriate response is made
and customer is satisfied
• Maintains a service van and its inventory
• Process paperwork upon completion of each repair preformed. Maintain a professional
appearance and attitude
• Treats all customers, both internal and external, with respect and courtesy
• Delivers excellent customer service to internal and external customers
• Communication Proficiency
• Initiative
• Problem Solving/Analysis
• Technical Capacity
• Thoroughness
• Teamwork Orientation
• Customer Focus
• Organizational Skills
• Time Management
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit stand; walk; use hands to finger, handle or feel; reach with hands and arms; and lift up to 75 lbs.
Required Education and Experience
• High School diploma or equivalent, technical school desired
• 1-2 years' experience in similar environment
Abilities:
• Mechanical and electrical aptitude required.
• Strong written and verbal communication skills
• Strong customer care skills
• Valid driver's license, good driving record, and ability to safely operate equipment.
