Controls Wiring Field Supervisor

Description

SUMMARY: The Controls Wiring Field Supervisor leads a team of Controls wiring field technicians to enhance the performance of Control wiring technicians. Also responsible for the continuous training, growth and improvement of Controls Wiring field techs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinating with PM on the start date and manpower needs
• Serves as liaison between the field and the office
• Assists with onboarding process for new technicians
• Provides regular feedback and coaching to technicians on their performance to expectations
• Hiring field associates based on workload. This also includes working with a temp staffing company if additional manpower is needed
• Hold all field associates accountable for their actions that require disciplinary action.
• This should include HR, if needed, and your manager.
• Review and approve field associate’s weekly time and expenses for accuracy
• Weekly onsite job visits as projects are in progress
• Maintains the schedule board to ensure it is accurate at all times
• Represents team at quarterly Team Leader meetings and provides team with feedback, including any updates
• Performs annual performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for exemplary performance
• Assist Ops Manager and provides oversight of respective team resources
• Forecasts anticipated staffing needs for your territory with the Project Managers
• Flexibility to work overtime/weekends, as required
• Regular travel requirements with overnight travel
  

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis
  
  

Customer Service

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required
  
  

SAFETY:

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Team Leader or Safety Director of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Team Leader and HR immediately
• All monthly training topics on safety completed and done during the month due
  
  

SUPERVISORY RESPONSIBILITIES: Directly supervises field employees in the Controls wiring Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma required; Associate’s [preferred]; minimum 5 years of experience in scheduling/dispatching required; 2 years of customer service experience required; HVAC industry a plus.

COMPUTER SKILLS: Frequentuse of computers, mobile devices and Microsoft products to manage business processes and tasks

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license

LANGUAGE SKILLS: Ability to read, analyzes, and interprets service bulletins, technical procedure manuals, equipment specifications, and governmental regulations. Ability to write reports, policies, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from top management, customers, and service personnel.

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.