Lead Credit & Dispute Analyst

This position is responsible for three primary activities: 1) Manage the fraud block and research/analyze fraud trends; 2) Research, analyze and resolve customer deductions/disputes; and 3) Perform credit reviews and manage the credit order block. This position will also have direct report(s).

Scope includes Brady US, Brady Canada and Electromark. Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections.

• Manage the fraud block and research/analyze fraud trends
• Review orders that go on block as potential fraud
• Issue credit memos for bank chargebacks
• Provide timely assistance on order inquiries
• Manage the fraud blocks and detection controls that are in place
• Research and analyze fraud trends and provide recommendations for process changes and/or new controls as necessary
• Resolve customer deductions/disputes
• Perform all steps required to research and resolve assigned disputes/deductions
• Issue credit memos and chargebacks upon resolution of disputes, as required
• Perform root-cause analysis on disputes and take corrective action
• Perform credit reviews and manage the credit order block
• Review orders that go on block for credit review
• Prepare credit analysis for new customers and existing customers that require an increased limit and/or upon expiration
• Follow up with collectors on past due balances causing orders to go on hold
• Analyze and root cause reasons orders go on credit block to reduce volume
• Within all activities, ensure all C&C and Customer Service related policies/procedures are followed and assist with process improvement projects and standard workflow documentation as needed.