What are the responsibilities and job description for the Desktop Support position at Braintree Technology Solutions Inc.?
Title: Desktop Support
Duration: Contract
Location: Cleveland, OH (onsite)
Client: Tech Mahindra/ Cleveland Clinic
Job Description:
· Looking for 4 Years of experience.
· Answer user inquiries regarding computer software or hardware operation to resolve problems.
· Oversee the daily performance of computer systems.
· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
· Develop training materials and procedures, or train users in the proper use of hardware or software.
· Refer major hardware or software problems or defective products to vendors or technicians for service.
· Enter commands and observe system functioning to verify correct operations and detect errors.
· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
· Prepare evaluations of software or hardware and recommend improvements or upgrades.
· Confer with staff, users, and management to establish requirements for new systems or modifications.
· Modify and customize commercial programs for internal needs.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $20
