Business Analyst, Digital Services/Auto Services (Contract-to-Hire)

Job Description

This is a W2 Contract-to-Hire engagement. The rate reflects a W2 engagement.

Location: Torrance, CA

This is a hybrid engagement requiring coming to the office 2 days/week.

Digital Services Delivery department is building leading customer centric mobile applications

for Honda products predominately Auto centric and is seeking a Business Analyst to support

the development and growth of our digital products by work closely with cross-functional teams

including software development, design, marketing, and customer support to deliver an

exceptional user experience and drive the success of our services.

Responsibilities include: work in a product (scrum) team, complete business and technical

analysis supporting key initiatives, build business cases, recommend and implement business

processes and/or system solutions, gather and document user stories & acceptance criteria, lead

or contribute to ideation sessions, conduct UAT, support release management at all stages,

provide user support, create and run reports/dashboards, prepare and deliver user training, and

develop communication materials for a variety of stakeholders.

This position requires extensive collaboration with AHM associates, IT, consultants, contingent

workforce, and external partners.

Because this role involves a combination of collaborative/in-person and independent work, it

will take the form of a hybrid work format, with time split between working onsite and remotely.

Business and Technical Analysis

• Work closely with stakeholders to gather and prioritize requirements and to
  
  

understand their needs and challenges.

• Conduct interviews, workshops, and surveys to gather comprehensive business
  
  

requirements.

• Prioritize requirements based on business value and feasibility, ensuring
  
  

alignment with Honda's strategic goals.

• Translate complex business processes into clear and actionable requirements.
• Gather, refine, and validate interdependencies, and potential risks and issues.
• Map ?as-is” and ?to-be? process flows.
• Work with the product owner to create user stories with relevant acceptance
  
  

criteria and organize the backlog in a system (i.e JIRA).

• Help the team groom the product backlog by understanding the purpose,
  
  

prioritizing the stories, organizing the stories, and ensuring a complete description

of the solution.

• Help refine and maintain the product backlog and project documentation.
• Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
• Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
• Support the development of charters / business cases to assess feasibility and make recommendations to department Leadership.
• Collaborate with UX and developer teams during design and development phases.
• Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, sprint decks, etc. Use the Honda selected tracking tools to maintain these materials (i.e. Jira).
• Partner with the Project Teams to align the production support processes for implemented projects. Lead regression testing and production validation to ensure production systems maintain their performance.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories.
  
  

Stakeholder and Key Initiative Support:

• Understand which key stakeholders are actively involved in the project and document the appropriate communication flows to gather information on a particular topic.
• Interview stakeholders, understand requirements, and document them.
• Work with the Product Owner to engage key stakeholders to both gain and
  
  

provide understanding of cross-dependencies.

• Present findings, key insights, and provide support on issues and questions from
  
  

stakeholders.

• Analyze business partner’s operations to understand their strengths and
  
  

weaknesses to determine opportunities to automate processes and functions.

• Assist with facilitating project governance events.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented projects.
• Play a key role in the transition from project to production support.
  
  

Agile Methodologies:

• Support the Agile workflow cadence of the division: Sprint reviews, Sprint Retrospective, Sprint Planning, project approval, and other events.
• Contribute to the department’s Agile transformation by adopting and spreading knowledge of agile principles and processes.
  
  

Department Support

• Support division efforts in business plan development, PDCA/reporting, budget tracking.
• Support the team work on customer data privacy governance and compliance efforts.
• Work on multiple projects as a project team member, and at times, as a project leader.
  
  

State the minimum acceptable qualifications, experience, and skills for this job.

Minimum Educational

Qualifications

• BA/BS degree or equivalent professional experience supported by subject matter training
  
  

Minimum Experience

• 2 -3 years of experience as a Business Analyst
• Digital product experience is a plus
• Agile project methodology a plus
  
  

Other Job-Specific

• Experience on agile teams
• Experience with JIRA or similar tool
• Excellent customer service and problem-solving skills
• Curious, questioning skills to gain understanding and build support
  
  

Skills:

• Self-motivated with strong analytical, organizational and project coordination skills.
• Ability to self-manage with minimal direction and to communicate effectively with internal and external customers as well as non-technical and technical personnel.
• Requires and applies a knowledge of business, product performance and industry principles, practices, and procedures.
• Excellent communication skills to develop informative and persuasive business cases, presentations, and reporting.
• Must be able to coordinate multiple initiatives simultaneously.
• Strong verbal and written communication skills.
• Ability to manage medium to large projects/initiatives and support extra-large projects/initiatives.
• Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
• Prior experience in a team environment and the ability to interface with all levels of management is a plus.
• Knowledge of or experience in working cross-functionally ideally with a variety of different domains, including Legal, IT, Finance, and Business Development.
• Ability to collect business requirements, recommend or make decisions on business requirements/interdependencies.
• Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.