What are the responsibilities and job description for the Service Coordinator position at BRAMAN MOTORCARS?
Do you have a commitment to excellence? Eager to learn and grow within an organization both professionally and personally? Then consider applying at Braman Motorcars.
Braman Motorcars in West Palm Beach, FL is currently seeking a Service Coordinator who is customer service orientated, professional, responsible, detail oriented, and has the capability to multi-task in a busy dealership environment to join our team of professionals! $16.00/hour plus bonus incentives!
Our Service Coordinators are typically the first point of contact the customer has with the Service Department. Qualified candidates must enjoy a team environment and working with many different departments towards the common goal of 100% customer satisfaction!
Responsibilities include:
- Answering service calls, scheduling service appointments, checking on status of customer's vehicle in service.
- Follow up phone calls to customers
- Data entry
- Outbound service calls to schedule regular maintenance, recalls, and other services for customer vehicles
Requirements include:
- Excellent customer service skills, "Voice With A Smile" etiquette
- Ability to multi task, work in a fast paced environment
- Must have exceptional attention to detail, as well as knowledge of all Microsoft applications (Outlook, Word, Excel)
- CDK/ADP experience preferred
- Prior customer service experience in hospitality, front desk, receptionist and/or call center experience preferred
- Must be capable of successfully completed a background check, pre-employment drug screening and possess a clean driving record.
Service Hours of Operation:
Monday through Thursday - 7:30am - 7pm
Fridays - 7:30am - 6pm
Saturdays - 8am - 5pm
CLOSED on Sundays and all major holidays
Full time employees also have benefits available that include medical, dental, vision insurance available after 60 days of employment, FREE life insurance and much more!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Levels of business and position require qualified candidate to be flexible with their schedule during hours of operation- Monday - Friday 7:30am - 7pm and Saturdays 8am - 5pm. 40 hour work week. Closed on Sundays and all major holidays! Are you able to meet these work hour requirements?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 4 years (Required)
- CRM software: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16
