Community Standards Advisor - Inspections

Join Our Team! Great Benefits, Retirement Plan, and Flexible Work Schedule

Are you looking for a rewarding career where you can be part of a team that values your skills and offers great benefits and a flexible work schedule? We are seeking a dedicated Community Services Administrator to join our team and enhance our community facilities and events.

What You'll Do

The Community Standards Advisor-Inspections (CSA-I) collaborates with residents, staff, and the Covenants Committee on the importance, education, and enforcement of community covenants and standards. This position is primarily responsible for the uniform and fair inspection, escalation, and enforcement of community covenants and standards in alignment with the Declaration, standards, and established procedures; additionally, inspects, performs, and reports on resale inspections as required by State Statute and Association procedures.

Additionally, the CSA-I assists and supports the Community Standards Advisor-Design Review (CSA-DR) team with all aspects of the design review and application process and other matters in times of high volume or as needed. The CSA-I will also contribute to cross-departmental projects and initiatives that reflect the Association’s Vision, Mission, and Core Values.

Essential Functions

• Professionally assists, advises, supports, and educates homeowners on the importance of maintaining community standards, rules, and regulations. Guides residents through the covenants enforcement process, explaining requirements, timelines, and expectations to foster understanding and compliance with aesthetic guidelines.
• Performs various types of lot inspections using established standards and methods, sends related correspondence, and prepares associated reports.
• Promptly and professionally responds to resident concerns, reports, and requests for enforcement of covenants and standards on properties of concern. Ensures that all communication is detailed, constructive, and aligned with the Association’s standards and policies.
• Sets schedules for recurring community inspection campaigns. Schedules and campaigns shall allow time for resident communication, inspections, follow up, and escalation.
• Monitors resale inspection software, performs inspections, generates related reporting, manages correspondence, and coordinates follow-up actions as needed.
• Identifies and promptly reports problematic, unusual, or complex matters to the Manager and/or Lead/Administrator for further guidance. Provides background and recommendations to aid in resolution, ensuring that unique or challenging situations are handled effectively.
• Regularly supports and communicates with the CSA-DR team, assisting with secondary functions related to the design review application process. Collaborates to ensure a cohesive approach to maintaining neighborhood standards and addressing noncompliance issues.
• Attends and participates in Committee and Board meetings as requested by Manager.
• Organizes and maintains accurate, detailed records of inspections, items of noncompliance, and communications. Ensures that records are comprehensive and up-to-date, supporting transparency and ease of access for reporting and compliance tracking.

Secondary Functions:

• Assists the CSA-DR team with the application process during periods of high demand or as needed.
• Promptly and professionally advises residents on the design review application and approval process during periods of high volume or as needed.
• Drafts application decision letters as requested.

Other Functions:

• Assists and supports Manager with department initiatives and projects.
• Supports Resident Services and front desk operations as requested.
• Assists and supports the Lifestyles department with event staffing when requested.
• Performs related work and all other duties as assigned.

Knowledge, Skills, and Abilities Required

A. Knowledge & Skills:

• Professional, friendly, helpful, and team approach on all tasks and interactions with residents and staff.
• Working knowledge and experience in customer service and/or property management, community association management, or related field.
• Proficient in Microsoft Word, Outlook, Excel, and Adobe.
• Awareness, knowledge, and understanding of community association documents and standards, or the ability to learn and become proficient in this area.
• Building, construction, and grounds maintenance experience helpful.
• Ability to learn and become proficient in software programs specific to the position.
• Ability to work independently and manage multiple tasks at one time.
• Knowledge and understanding of standard office and administrative practices and procedures.
• Excellent written and oral communication skills.
• Must possess a valid driver's license and have use of personal transportation.

B. Abilities:

• Normal dexterity of hands and fingers.
• Regular, skilled use of personal computers and other office machines.
• Normal physical strength to handle routine office materials, tools, and objects up to 25 lbs.
• Normal eye-hand-foot coordination.
• Normal physical mobility, which includes long distance walking over variable terrain.
• Normal verbal, written, and non-verbal communication.
• Normal ability to see, distinguish color, and hear.
• Normal sense of touch.

C. Work Environment:

• Mix of office, driving, and outdoor environment:
• Outdoor environment, typically walks or stands on variable terrain, bends, stoops, and must have ability to lift up to 25 lbs.
• Office environment typically sits or stands, stretches, bends, and stoops.
• Environment involves frequent driving of vehicle for inspections and patrols.
• Regular daytime schedule with occasional recurring night and weekend work for lighting, commercial vehicle, etc., inspections, and occasional events, programs, and other essential tasks.

Why Join Us?

• Be part of a team that values your contributions.
• Enjoy a flexible work schedule and great benefits, including Medical, Dental, Vision, Accident, Critical Illness, Disability & Life; Paid Vacation, Paid Sick Leave, and Pension/401(k) with dollar for dollar matching up to 5%. PTO for birthday and years of service; paid training; and numerous other benefits. See BCA's benefit summary at brambletonhoa.com/eebenefits.
• Work in a supportive environment where your efforts help keep our community thriving.

If you’re ready to make a difference and grow your career in a supportive team environment, apply today!

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Ashburn, VA 20148 (Required)

Work Location: In person

Salary : $25 - $27