Assistant Innkeeper

About us

Brampton Inn is a small business in Chestertown, MD. We are professional, customer-centric, rewarding and our goal is to Be that beautiful retreat for our guests where peace and tranquility, gracious hospitality, fine food, and comfortable accommodations are at the forefront of everything we do.

Our work environment includes:

• Food provided
• Growth opportunities
• Safe work environment

Brampton, a beautifully restored 1860 Chesapeake manor house, sits on 35 acres of landscaped gardens, meadows and forest. The guest rooms and secluded cottages, thirteen (13) accommodations in all, offer unparalleled privacy and comfort with wood-burning fireplaces and modern spa like en-suite baths. Guest gathering and dining spaces are found inside the historic manor house, on the picture-perfect wraparound porch and the grounds, gardens, and meadows that surround it all. The inn is less than two miles from the Arts and Entertainment center of Chestertown, the Mid-Atlantic’s most charming historic town.

Position Summary:

The Assistant Innkeeper handles Innkeeping duties under the guidelines of the owner and agreed upon policies and procedures to promote the property to the community and its guests. In addition, must prepare lunch and dinner packages and items for tea service under direction of the Chef.

The Assistant Innkeeper must be highly service-oriented, have excellent customer relationship skills, exemplary communication skills, both verbal and written, have excellent organizational skills and attention to detail, and be “a team player”. He or She must understand and be able to use technology and social media.

The Assistant Innkeeper must be self-motivated and proactive, able to create exciting experiences for overnight guests and visitors to the property. He/she is flexible, able to adapt to a changing schedule. Honesty and integrity are essential. Professional appearance is required at all times when guests are on the property.

Primary Duties and Responsibilities:

• Provide exemplary customer service to all guests and vendors.

• Respond as quickly as possible to all guest inquiries for overnight accommodations, encouraging guests to make reservations.

• Perform property daily operations including, but not limited to: light general cleaning, property management system(reservations), face-to-face guest check-in’s and seasonal design projects.

• Train any required staff members as necessary based on a weekly schedule.

• Maintain calendar of events and property management system.

• Prioritize all incoming calls and email inquiries and respond promptly to voicemail, email and text messages.

• Schedule meetings with interested groups, submitting contracts for approval, and securing bookings for parties, meeting, and special events as requested.

• Identify and coordinate maintenance, repairs and special projects as requested.

• Understand and work toward achieving all business objectives created with the owner and reviewed on a quarterly and annual basis.

• Assume the role of Inn spokesperson in the absence of the owner and in an all emergencies.

• Other duties may arise from time to time and may be assigned to the employees.

• At all times, ensure that all laws regulated by the applicable health department and the Maryland ABC are enforced and maintained.

Compensation Package includes the following:

Compensation is based on experience.

Personal Time Off

Vacation/sick leave time accumulates is based on hours worked per year (up to approx. 2 weeks per year

Apparel

Professional appearance is required. The owner will provide logo apparel to be worn.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Chestertown, MD 21620: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service experience (Required)
• Hospitality (Preferred)
• Front Desk and Reservation Management (Preferred)

Work Location: In person

Salary : $16