What are the responsibilities and job description for the Help Desk Analyst 4 – Contract Position position at BranCore Technologies?
Contract Length: 8 months with the possibility of extending based on performance.
**Local Richmond, VA candidates ONLY required due to onsite requirement.
The person selected for this position will work full-time onsite in North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:
Become familiar with client’s services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Skills
Advanced computer skills are required that aligns with the Job Description. Required, 8 Years
Ability to multitask and to determine root cause of problems and implement solutions. Required, 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. Required, 8 Years
Customer relations skills. Required, 8 Years
Good verbal and written communication skills. Required, 8 Years
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Required, 8 Years
**Local Richmond, VA candidates ONLY required due to onsite requirement.
The person selected for this position will work full-time onsite in North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:
Become familiar with client’s services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Skills
Advanced computer skills are required that aligns with the Job Description. Required, 8 Years
Ability to multitask and to determine root cause of problems and implement solutions. Required, 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. Required, 8 Years
Customer relations skills. Required, 8 Years
Good verbal and written communication skills. Required, 8 Years
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Required, 8 Years
