What are the responsibilities and job description for the Technical Support Analyst 2 – Contract Position position at BranCore Technologies?
Contract Length: 7 months with the possibility of extending based on performance.
**Local Richmond, VA candidates ONLY required due to onsite requirement.
First 30 days 100% ON SITE required for training purposes. After training schedule see below for details.
TO NOTE: ON SITE REQUIRED: first 30 days – 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage.
Parking is NOT provided for contractors.
ABOUT THE ROLE
The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
Additionally, the Candidate installs software to end user PCs as requested.
Candidate performs PC troubleshooting as needed.
Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to client staff.
Required/Desired
Recent experience in a full-time Help Desk/Technical Support position. Required, 2 Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod. Required, 2 Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system. Required, 2 Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications. Required, 2 Years
Proven analytical and problem-solving abilities. Required, 2 Years
Excellent verbal and written communication skills. Required, 2 Years
Ability to work independently with minimal direction and as a team. Required, 2 Years
Highly motivated and self-directed. Required, 2 Years
Ability to present ideas in business-friendly and user-friendly language. Required, 2 Years
Ability to work independently with minimal direction and as a team. Required, 2 Years
Highly motivated and self-directed. Required, 2 Years
Knowledge of Active Directory. Desired, 2 Years
CompTIA A Certification. Desired, 2 Years
Experience with Symantec’s Altiris and Ivanti’s Service Desk. Desired, 2 Years
**Local Richmond, VA candidates ONLY required due to onsite requirement.
First 30 days 100% ON SITE required for training purposes. After training schedule see below for details.
TO NOTE: ON SITE REQUIRED: first 30 days – 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage.
Parking is NOT provided for contractors.
ABOUT THE ROLE
The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
Additionally, the Candidate installs software to end user PCs as requested.
Candidate performs PC troubleshooting as needed.
Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to client staff.
Required/Desired
Recent experience in a full-time Help Desk/Technical Support position. Required, 2 Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod. Required, 2 Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system. Required, 2 Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications. Required, 2 Years
Proven analytical and problem-solving abilities. Required, 2 Years
Excellent verbal and written communication skills. Required, 2 Years
Ability to work independently with minimal direction and as a team. Required, 2 Years
Highly motivated and self-directed. Required, 2 Years
Ability to present ideas in business-friendly and user-friendly language. Required, 2 Years
Ability to work independently with minimal direction and as a team. Required, 2 Years
Highly motivated and self-directed. Required, 2 Years
Knowledge of Active Directory. Desired, 2 Years
CompTIA A Certification. Desired, 2 Years
Experience with Symantec’s Altiris and Ivanti’s Service Desk. Desired, 2 Years
