What are the responsibilities and job description for the Technical Support Analyst position at BranCore Technologies?
Job Title: Technical Support 2
Job Duration: 06-12 Months with the possibility of an extension
Job Location: Salem, VA
Pay Rate: $23.40/HR on W2
Job Summary:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Required Skills:
· Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
· Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
· Ability to communicate effectively verbally and in writing with individuals and groups.
· Experience working with help request tracking and reporting tools.
· Strong Customer Service skills that include a “customer first” attitude.
· Position is responsible for agency-specific end user support throughout Salem District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
· Troubleshoot hardware and software issues.
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: Up to $23.40 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Technical support: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Salem, VA 24153 (Required)
Work Location: In person
Salary : $23
