What are the responsibilities and job description for the Technical Support Analyst position at Cilable?
*local candidates strongly preferred
Job Description:
- *candidates local to the Roanoke/Salem, VA area required
- *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
- Position will primarily focus working with field staff with new technology and support of devices.
- Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Position is responsible for agency-specific end user support throughout Salem District .
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Please submit your resume in word format.
Job Type: Contract
Pay: Up to $25.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you local to virginia ?(y/n)-
- Experience with creating training documentation.(y/n)
Experience:
- troubleshoot desktop & laptop computers,wireless devices: 5 years (Required)
- help desk request tracking and reporting tools: 5 years (Required)
- Customer Service skills -"customer first" attitude: 5 years (Required)
- Windows, SharePoint, MS Office, Office 365 and MS Teams: 5 years (Required)
Work Location: In person
Salary : $25
