What are the responsibilities and job description for the Customer Service Representative - Sales position at Brand Connect?
Job Title: Customer Service Representative - Sales
***Printing/Signage experience a PLUS***
Location: Burlington, NC
Company Description: Brand Connect is a leading provider of high-quality signage, print, and promotional solutions for businesses across industries. We specialize in creating innovative and eye-catching signage that helps our clients stand out and attract customers. As we continue to grow, we are looking for a dedicated CSR to join our team and help us deliver exceptional service to our clients.
Job Description: We are seeking a Customer Service Representative to interact with our clients and ensure they receive outstanding service at every touchpoint. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. Signage industry experience a PLUS! Pay depending on experience.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries via phone, email, and in person.
- Provide information about our products and services and assist customers in selecting the right signage, print, and promotional solutions for their needs.
- Process orders and coordinate with our production team to ensure timely delivery.
- Resolve customer complaints and issues in a timely and professional manner.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other departments to improve overall customer experience.
Qualifications:
- High school diploma or equivalent; college degree preferred
- Previous customer service experience, preferably in the signage or related industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Salesforce experience a plus
- Ability to multitask and work in a fast-paced environment
- Willingness to learn about our products and industry
Benefits:
- Competitive salary commission
- Health, dental, and vision insurance
- 401k contribution
- Paid time off and holidays
- Opportunities for advancement
- Fun and collaborative work environment
How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you are interested in this position. We look forward to hearing from you!
Job Type: Full-time
Shift:
- Day shift
Ability to Commute:
- Burlington, NC 27215 (Required)
Work Location: In person