What are the responsibilities and job description for the Automotive Service Advisor position at Brandfon Hyundai?
Job Overview
We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and expertise. You will leverage your automotive knowledge to provide accurate diagnostics and recommendations while fostering strong relationships with clients.
Duties
- Greet customers warmly and assess their automotive service needs.
- Conduct thorough consultations to understand customer concerns and vehicle issues.
- Provide accurate information regarding services, repairs, and maintenance options.
- Collaborate with service technicians to ensure efficient diagnostics and repairs.
- Prepare detailed service estimates and communicate them clearly to customers.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns.
- Maintain a clean and organized service area while adhering to safety protocols.
- Stay updated on automotive technology, industry trends, and best practices.
Skills
- Proficient in automotive diagnostics, including brake repair, alignment, suspension, and air brake systems.
- Strong customer service skills with the ability to build rapport with clients.
- Knowledge of automotive sales processes and the ability to upsell services when appropriate.
- Experience working as a service technician or mechanic is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
Join our team as an Automotive Service Advisor where your expertise will contribute significantly to our commitment to exceptional customer service in the automotive industry.
Job Type: Full-time
Pay: $40,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $40,000 - $100,000