What are the responsibilities and job description for the Customer Service Expert position at Brandon Baxter State Farm?
Company Overview
The Brandon Baxter State Farm Agency has been growing since 2017. We are seeking a motivated professional who genuinely loves to help people, is outgoing and positive.
This role will bring new challenges every day as you strengthen our relationship with customers by providing remarkable customer service experiences and deepen relationships by identifying cross-selling opportunities.
Job Responsibilities
- Handle day-to-day tasks including assisting clients with insurance inquiries, resolving customer issues efficiently, maintaining high levels of customer satisfaction, and providing exceptional customer service.
- Manage communication channels such as phone, email, and in-person interactions to ensure client needs are met promptly and professionally.
Required Skills and Qualifications
- Excellent Interpersonal Skills and Communication
- 2 years of customer service experience required
- Must be licensed in Property & Casualty or Life & Health
- Strong focus on Customer Satisfaction and Customer Support
- Proficient in Customer Service practices
- Reliable and punctual with a strong work ethic
- Ability to work effectively in an on-site environment with a team
- High school diploma or equivalent; some college coursework preferred
- Previous experience in a similar role is a plus
- Bilingual abilities are preferred but not required
