Customer & Administrative Coordinator

Are you someone who thrives in a close-knit team where everyone works together to make things happen? At Brands Screen Printing and Embroidery, we’re growing, and we need someone who’s ready to roll up their sleeves, learn the ropes, and help us create a seamless experience for our customers and team alike.

This is a pivotal role in our business, blending customer service, administrative excellence, and proactive problem-solving. We’re looking for someone who values hard work, can stay patient and persistent when faced with challenges, and understands the importance of being part of a team that works together to win.

• Dive into our systems and workflows, including customer intake, quoting, invoicing, and collections.
• Build relationships with team members and customers to understand how everything fits together.

• Manage multiple responsibilities simultaneously, including assisting walk-ins, answering phones, processing orders, and preparing quotes.
• Ensure accuracy and organization in all administrative duties, from quotes to follow-ups.
• Follow and refine systems that work for the entire team and keep things running smoothly. 

• Fully utilize tools like Printavo, Google Workspace and other existing tools to ensure smooth operations and consistent results.
• Take a proactive approach to finding answers, Google, check with a team member, or think it through first.

• Contribute to the success of our retail expansion and help manage intake for The Trophy Shop
• Offer creative and thoughtful solutions to tackle challenges as we continue to scale.
• Have a ‘no job is too big or small’ attitude towards tasks. We’re a small but mighty team, and everyone pitches in. 

Team-Oriented: You understand the value of being part of a small team where everyone pitches in and supports each other.

Adaptable and Open to Learning: You take direction well, you’re open to hearing others out, you thrive on feedback including constructive feedback. You’re open to learning new ways of doing things, and avoid a "know-it-all" attitude.

Organized and Detail-Oriented: You keep track of multiple responsibilities without things falling through the cracks.

Clear Communicator: You engage well with customers while knowing when to be concise, and avoid overpromising, and overwhelming others with information.

Self-Sufficient Problem Solver: See a problem, assess solutions, and take action. Handle small issues independently and present the best options for bigger ones.

Empathetic and Adaptable: You’ll thrive in our fast-paced environment, working alongside a mix of staff with a shared goal of getting it done right.

• A natural ability to stay positive and composed, even when dealing with frustrated customers or challenging situations.
• Accountability to ensure tasks are completed on time, with a proactive approach to problem-solving.
• Adaptability to shift priorities and adjust processes when feedback or changes are required.

• The ability to juggle multiple tasks seamlessly, walk-ins, phone calls, emails, quotes, all while staying focused and polite.
• A knack for tracking new ideas and requests in an organized manner that you can share with others. 

• Familiarity with general tech troubleshooting, such as reformatting documents or resolving basic computer issues.
• Eagerness to learn and adapt to new tools, especially Printavo, which will be a key part of daily operations.

• A team-oriented mindset, ready to communicate ideas constructively, accept feedback, and pivot quickly when needed.
• A genuine desire to support the team by helping manage priorities, follow-ups, and ensuring our time is used efficiently.
• Resilience and humor to keep things light and productive in a dynamic environment.

Team-Focused Environment: You’ll be part of a supportive, fast-growing business where everyone works together to succeed.

Growth Opportunities: As the company continues to scale, you’ll have the chance to shape how we operate and grow your own skill set.

Diverse Responsibilities: From working directly with the owner to interacting with customers, this role offers variety and the chance to make an impact.

Location: Brunswick, GA (in-person role).

Schedule: Full-time, 9 AM - 5 PM, Monday to Friday.

Pay: $15.00 - $17.00 per hour (based on experience).

Benefits: ETO, employee discounts, weekly payroll.