Customer Quality Manager

Job Summary
Interface with customers (tier II, tier I, and OEM) on all quality aspects, including issues, expectations, planning, safe launch, and requirements. Manage and direct quality engineers, ensuring clear and timely communication with customers. Address and resolve customer quality issues, review trends, track root causes, and coordinate corrective actions. Troubleshoot on-site quality issues and conduct proactive quality visits. Prepare monthly quality reports and initiate 8D’s for manufacturing follow-up. Communicate customer requirements internally, advocate for quality processes, and drive continual improvement. Create and manage open issues lists, facilitate conference calls on quality topics, and balance proactive and reactive quality activities. Participate in safe launch programs, lead projects, audit corrective actions, and embody the customer’s voice in quality matters. Perform other duties as assigned by the Manager.

Job Responsibilities 

• Provides leadership and direction for members of the customer quality team and coordinates the team’s efforts within the division to achieve customer, and business, goals and objectives. Establishes current and long range objectives, plans, and policies in support of division objectives, and directs resources to achieve objectives. Monitors performance against plan and ensures that goals are met.
• Maintains appropriate contact with customers to ensure that Quality performance is meeting focus factory objectives.
• Maintains appropriate level of staff necessary to meet business goals and objectives. Monitors productivity of groups and individuals, makes changes where needed.
• Plans, supports, and implements total quality programs. Defines scope, plans, organizes, leads and directs technical work and departmental efforts related to quality engineering activities for new and existing programs.
• Monitors and controls costs, timing, and other related aspects of projects. Develops cost quotations related to specifications, test equipment, and gauge requirements and communicates information to appropriate parties.
• Serves as a liaison and coordinates activity of internal and external resources.
• Investigates and solves manufacturing-related problems in assigned area using formal problem-solving tools. Analyzes and develops suppliers’ products to obtain maximum productivity and reviews performance in operation and provides suggestions for improvement.
• Support, interpret, and enforce policies and work practices fairly and consistently. Ensure that unsafe conditions are corrected immediately. 

Skills

• Bachelor’s degree in engineering field or quality field preferred with understanding of advanced quality engineering practices, principles, and processes. Must have thorough and complete knowledge of respective field.
• Ten years diverse professional experience including financial/budget responsibility, management leadership, and strategic decision making/leadership in a manufacturing environment.
• Strong communication, ability to lead and manage several large and complex projects simultaneously. Must have experience with past project financial responsibilities. Demonstrated ability to lead and motivate others through support, training, etc.
• Leadership and management skills in support of company management systems and philosophies.
• Ability to oversee implementation of new products, materials, processes, etc. and presents information.
• Experience in a dynamic and fast-paced manufacturing environment, ability to multitask and prioritize responsibilities.
• Effective communication skills to collaborate with team members, supervisors, and other employees.
• Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)