Manager - Customer Quality

Was wir bieten: Bei Magna erwartet dich ein spannendes und dynamisches Arbeitsumfeld, in dem du dazu beitragen kannst, marktführende Automobiltechnologien zu entwickeln. Wir investieren in unser Personal und bieten ihm die Unterstützung und Ressourcen, die es benötigt, um erfolgreich zu sein. Als Mitglied unseres globalen Teams erwarten dich aufregende und vielfältige Aufgaben sowie ein breites Spektrum an Entwicklungsmöglichkeiten. Wir sind nämlich der Meinung, dass dein Karrierepfad genauso individuell sein sollte wie du selbst. Gruppenzusammenfassung: Magna Electronics ist branchenführend bei der Entwicklung aktiver Sicherheitstechnologien und revolutioniert die Automobilbranche, um das Leben von Menschen zu verbessern. Mit einem Schwerpunkt auf der Anpassung von ADAS-Systemen und elektronischen Lösungen für beliebige Fahrzeuge adressieren wir eine breite Palette an Mobilitäts- und Sicherheitsbedürfnissen. Durch die Entwicklung eines sichereren, intelligenteren und stärker vernetzten Mobilitätserlebnisses schafft Magna eine bessere Zukunft für alle Menschen weltweit. Verantwortlichkeiten: Plans, coordinates and directs the quality department to ensure quality on new and existing products and technology development are consistent with established standards. Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Formulates and maintains quality control objectives and coordinates objectives with production procedures. Plans, promotes and organizes training activities related to product quality and reliability. Investigates and adjusts customer complaints regarding quality. As a Customer Quality Manager, you will be responsible to measure and improve quality performance of Magna Electronics products for key customers in the region, collaborating with a wide variety of cross functional groups. You will be responsible to lead and oversee the customer quality activities in our manufacturing locations as well as with our engineering, commercial and warranty engineers. The Customer Quality Manager leads the customer specific quality organization using structured problem solving in order to maintain visibility of our quality performance from a customer perspective Your Responsibilities Lead and drive the customer specific quality organization to improve performance metrics and reduce field risk. Maintain visibility and drive customer quality topics collaborating with cross functional organizations throughout the organization. Ensure that MAGNA ELECTRONICS has properly considered the Voice of the Customer ensuring sourceable performance is achieved and maintained on customer report cards covering all aspects of performance for 0KM and field Quality performance Use knowledge of the customer’s product and processes to drive customer satisfaction Represent MAGNA ELECTRONICS at customer meetings, conferences and training, assuring MAGNA ELECTRONICS is current and in compliance with customer quality requirements globally Manage customer ratings and score cards for Quality metrics to ensure accuracy of customer quality information and initiate steps to resolve inaccuracies Review and regularly report quality metrics for process adherence Develop presentations for quality reviews by both Magna Electronics and customer management groups Coordinate and manage Customer Improvement Plans, which include inputs from Manufacturing, Supplier Quality, Warranty, and Early Detection of issues Drive product focused quality risk reduction as a key decision maker and champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting Lead problem analysis and improvement efforts by applying, training and encouraging the use of quality tools - such as FMEA, DOE, SPC, Kaizen, Magna Electronics Production System, Red X, and Six-Sigma methodologies Establish, implement and maintain policies and practices related to customer support activities, including field support of customer assembly plants, ensuring fast response for all quality situations, including those related to product application in vehicles Manage and coordinate communication between the Magna Electronics manufacturing plants and customer support personnel, ensuring that a fast response and strong working relationship is achieved and maintained with the customer Direct Magna Electronics and contracted resources necessary for field containment activities, such as product software reflashing and assembly plant yard-hold management, which result from product issues already installed into vehicles Monitor/Audit manufacturing sites to communicate lessons learnt and best quality practices from site to site, ensuring compliance to customer expectations and requirements Ensure information flow related to customer 0KM returns and field warranty problems to appropriately address system, design and manufacturing causes; facilitate awareness and deployment of countermeasures and best practices globally as lessons learned (Yokoten) Support the various manufacturing sites as needed for current model changes, and customer related issues Control expenses and minimize costs to the best interests of Magna Electronics International while keeping the customer relationship in balance Complete other projects and activities as assigned by Director, NA Quality. Who we are looking for Education Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical) Your preferred qualifications At least 7 years experience in electronics automotive systems quality mangament At least 7 years experience with customer facing engagement Proven experience with Structured problem solving of complex autmotive electronics systems At least 5 years experience as Manager or leading cross functional teams Proven negotiation skills with business partners and OEMs Red X Problem Solving certification Cross functional experience in manufacturing or R&D (Product Engineering areas), including systems testing HEALTH AND SAFETY Ensures all Company policies, procedures, plant standards, and safety rules are consistently adhered to. Displays a positive attitude towards safety, works safely and follows all the Company's safety policies and procedures. (US) Complies with all Health, Safety and Environmental standards in accordance with the Magna Employee Charter, the Occupational Health & Safety Act, and the Michigan Occupational Health & Safety Act. Ensures all employees and visitors have a safe environment in that safety and housekeeping standards are maintained; and all hazards, unsafe actions, or unsafe conditions have been identified, corrected, and/or eliminated. Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately. Takes an active part in the division’s safety program by performing regular workplace inspections, effectively investigates accidents/incidents promptly and assists in meeting or exceeding the division’s safety goals. Normal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer. Bewusstsein. Einheit. Stärkung. Wir bei Magna sind davon überzeugt, dass eine vielfältige Belegschaft für unseren Erfolg entscheidend ist. Deshalb sind wir stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein. Wir stellen auf der Grundlage von Erfahrung und Qualifikation sowie unter Berücksichtigung der jeweiligen beruflichen Anforderungen ein, unabhängig von insbesondere Hautfarbe, Abstammung, Religion, Geschlecht, Herkunft, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität. Magna nimmt den Schutz deiner persönlichen Daten ernst. Wir raten dir davon ab, Bewerbungen per E-Mail zu senden, um die GDPR-Anforderungen und die des lokalen Datenschutzgesetzes zu erfüllen. Mitarbeiterkategorie: Unbefristet Magna-Gruppe: Magna Electronics We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world. Let's create the future of mobility, together. Learn more about us: Sustainability Innovation Interview-Tips