Technical Instructor

Job Title: Instructor – Customer Service Training Department

PURPOSE AND DESCRIPTION: Present training programs to customers, distributors and personnel.

• ESSENTIAL FUNCTIONS:
• Provide technical training for customers, distributors and employees.Teach curriculum, the classes will contain the following:- Power Point Presentations with Objectives and tasks
• Detailed Instructor outlines
• Student outlines and handouts
• Objective based exercises
• Pre-test and post test
• Use of simulators or machine tools
• Report discrepancies between product and documentation to appropriate departments
• Suggest improvements to the class curriculum.
• Prepare and maintain classrooms, training simulators and laboratory and the training office area to ensure a “Best in Class” training experience for the students.
• Provide feedback to improve employee culture and customer experience.
• Provide support to customers and departments by answering technical questions and advising appropriate action to resolve a problem.
• Reliable, consistent attendance required.

MINIMUM REQUIREMENTS:

1. SKILLS / KNOWLEDGE

• Proficient communication, presentation skills and computer skills.
• Ability to read, write and speak fluent English skills
• Ability to learn new technical and troubleshooting skills.
• Requires excellent oral and written communication skills
• Understand basic Electrical, Mechanical and Pneumatic theory
• Proficient Electronic and Basic Electrical and Mechanical print reading
• Ability to learn, understand, and write code programs.
• Ability to interface with other technical writers and instructors for the purposes of project coordination, continuity and completion.
• Ability to identify process inefficiencies and suggests solutions to eliminate them.

2. EXPERIENCE / EDUCATION

Bachelor degree in Education, Instructional Design, technical related field, or equivalent relevant experience.

Experience with production automation process operations and functionality preferred.

3. PHYSICAL EFFORT & DEXTERITY

• Lifting a minimum of 50 lbs.
• Standing for long periods
• Proper use of a personal computer

4. VISUAL ACUITY, HEARING, SPEAKING

• Visual acuity, hearing and speaking required to review technical documentation, present material to students in the classroom and respond to questions from the students

5. ENVIRONMENT & SCHEDULING

• Requires occasional overtime, to meet customer requirements.
• Requires up to 50% travel
• May perform duties in a factory environment with varying temperatures.
• Classes are taught at Facilities, Customer Facilities, and Technical Schools.