What are the responsibilities and job description for the Quality Control Specialist- Thousand Hills Resort Hotel position at Branson Internet Ventures LLC?
Job Description
Job Description
Job Title : Quality Control Specialist
Job Summary :
The Quality Control Specialist is a dynamic, hybrid role that combines the responsibilities of a houseman and inspector to support the housekeeping department. This position ensures that guest rooms consistently meet the hotel’s high cleanliness and service standards by performing detailed inspections, preparing rooms for the housekeeping team, and promptly addressing guest service requests.
Key Responsibilities :
Room Inspections & Quality Assurance :
Conduct thorough inspections of guest rooms after cleaning to verify they meet hotel quality standards.
Identify and resolve any issues such as dust, stains, or improperly made beds.
Report maintenance issues to engineering and follow up to ensure timely resolution.
Room Preparation & Housekeeping Support :
Strip beds, remove used linens, and reset rooms in preparation for the housekeeping staff.
Ensure all necessary supplies—towels, toiletries, linens—are adequately stocked before cleaners begin their work.
Assist with deep cleaning projects and other special tasks as assigned.
Guest Service & Special Requests :
Respond promptly to guest calls for extra linens, towels, pillows, and other amenities.
Efficiently deliver rollaway beds, cribs, and fulfill other guest requests.
Maintain a professional and courteous demeanor to enhance guest satisfaction.
Linen & Supply Management :
Transport clean and used linens between floors and the laundry area.
Monitor and restock housekeeping closets with necessary supplies.
Assist in maintaining inventory control of cleaning products and guest amenities.
Collaboration & Teamwork :
Work closely with housekeeping attendants, supervisors, and front desk staff to ensure seamless room turnover.
Communicate room status updates and any issues to the housekeeping management.
Support additional housekeeping tasks during peak occupancy periods as needed.
Expectations :
Maintain a fast-paced workflow while ensuring meticulous attention to detail.
Demonstrate reliability by consistently arriving on time and completing tasks efficiently.
Uphold hotel cleanliness standards in all areas, extending beyond guest rooms.
Communicate effectively with housekeeping, maintenance, and front desk teams.
Prioritize guest satisfaction by handling requests with urgency and professionalism.
Adhere to safety and sanitation guidelines, ensuring compliance with hotel policies and OSHA regulations.
Qualifications :
Previous experience in housekeeping, quality control, or a related role within the hospitality industry.
Exceptional attention to detail and strong organizational skills.
Ability to work both independently and as part of a collaborative team.
Excellent communication and customer service skills.
Physical ability to perform cleaning tasks, including moving linens and supplies.
Familiarity with cleaning chemicals and safe handling procedures is preferred.
If you are a proactive individual with a keen eye for detail and a commitment to excellence in guest service, we invite you to apply for the Quality Control Specialist position and contribute to our mission of maintaining exceptional standards of cleanliness and hospitality.
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