What are the responsibilities and job description for the Hotel Front Desk Manager position at Branson's Premier Hospitality?
Are you a forward-thinking hospitality leader who thrives in an environment where technology enhances service, guest experiences are truly one-of-a-kind, and culture is at the heart of everything? Our award-winning hotel in Branson, MO is looking for a General Manager to take the reins and elevate operations, guest satisfaction, and profitability to the next level.
Why Join Us?
- Guest-Centric Approach – We don’t just provide a stay – we create memorable moments that keep guests returning.
- Hands-On Leadership – Be a key decision-maker overseeing Front Desk, Housekeeping, and Engineering operations.
- Exceptional Workplace Culture – We foster an environment where employees thrive, grow, and love what they do.
- Autonomy & Impact – We empower our GM to be a strategic leader, making bold decisions and shaping the hotel’s success.
- Tech-Driven Hospitality – We integrate the latest innovations to enhance both guest and staff experiences.
What You’ll Do
- Lead & Inspire – Oversee all aspects of hotel operations, building and developing a high-performing team across front desk, housekeeping and engineering.
- Deliver Exceptional Guest Experiences – Champion a service-first philosophy that drives guest satisfaction scores and fosters brand loyalty.
- Drive Financial Success – Optimize revenue through innovative sales, marketing, and pricing strategies, while maintaining operational efficiency.
- Innovate & Optimize – Work with cutting-edge hospitality technology to streamline operations and improve guest engagement.
- Foster a Winning Culture – Hire, train, and develop a team that is passionate about hospitality and excels in a positive work environment.
- Ensure Operational Excellence – Maintain brand standards, safety, and cleanliness, ensuring seamless guest experiences and asset protection.
- Enhance Market Presence – Build strong community and public relations, participate in local events, and position the hotel as a premier destination.
What We’re Looking For
- Bachelor’s degree in Hospitality Management or equivalent experience
- 2 years of leadership experience in hotel operations, preferably in an upscale or boutique setting
- Hands-on leadership style with excellent coaching and team-building abilities
- Strong understanding of revenue management, sales strategy, and guest satisfaction metrics
- Exceptional leadership skills – a team builder who inspires and empowers
- Ability to create and execute strategic plans that drive occupancy, ADR, and market growth
- A guest-first mindset with problem-solving abilities and a passion for exceeding expectations
- Knowledge of safety programs, compliance, and risk management (Preferred)
What You’ll Get
- Competitive Salary Performance-Based Bonuses
- Full Benefits Package (Health & 401K)
- Professional Growth & Development Opportunities
- Dynamic, People-First Company Culture
- Relocation Assistance
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Schedule:
- On call
- Weekends as needed
Experience:
- Front desk: 2 years (Preferred)
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Preferred)
Work Location: In person
Salary : $30,000 - $40,000
