What are the responsibilities and job description for the Hotel Guest Services Representative position at Branson's Premier Hospitality?
Are you passionate about delivering exceptional guest service and making people feel welcome? Do you thrive in a fast-paced, hospitality-driven environment where every day brings new opportunities to create positive, lasting impressions? Our award-winning hotel in Branson, MO is looking for a Guest Services Representative to be the face of our hotel, ensuring guests feel valued from check-in to check-out.
Why Join Us?
- Be the First & Last Impression – Welcome guests with warmth and professionalism, setting the tone for their stay.
- Grow Your Hospitality Career – Gain valuable experience in customer service, hotel operations, and problem-solving.
- Work in a Fast-Paced, Engaging Environment – No two days are the same!
- Be Part of a Supportive Team – Work alongside passionate hospitality professionals who love what they do.
What You’ll Do
- Welcome Guests with Enthusiasm – Provide a warm and professional check-in and check-out experience.
- Handle Guest Requests & Concerns – Respond promptly and efficiently to guest needs, ensuring satisfaction.
- Provide Local Recommendations – Share knowledge of the hotel, local attractions, and dining options to enhance the guest experience.
- Manage Reservations & Payments – Process bookings, modifications, and transactions with accuracy.
- Ensure a Smooth Guest Experience – Communicate with housekeeping, maintenance, and other departments to meet guest needs.
- Uphold Brand & Safety Standards – Maintain a clean and organized front desk area while following all company policies.
What We’re Looking For
- Passion for customer service and a desire to create memorable guest experiences.
- Strong communication skills – ability to interact with guests in a friendly, professional manner.
- Problem-solving mindset – ability to handle challenges with patience and efficiency.
- Basic computer skills – familiarity with hotel software or the ability to learn quickly.
- Ability to multitask in a fast-paced environment.
- Flexible availability – ability to work weekends, evenings, and holidays as needed. Overnight position also available. Shifts are 8-hours and typically have the following timeframes: 7am to 3pm, 3pm to 11pm and 11pm to 7am.
What You’ll Get
- Competitive Salary Performance-Based Bonuses
- Benefits Package
- Opportunities for Career Growth & Development
- Dynamic, People-First Company Culture
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Professional development assistance
Schedule:
- Weekends as needed
Experience:
- Front desk: 2 years (Preferred)
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17
