Lead Host

Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing a warm welcome and ensuring a positive dining experience. This role requires excellent communication skills, a strong sense of hospitality, and the ability to manage reservations efficiently.

Duties

• Greet guests upon arrival with a friendly demeanor and ensure they feel welcomed.
• Manage the seating chart and coordinate with servers to optimize table turnover while maintaining guest satisfaction.
• Answer phone calls promptly, utilizing proper phone etiquette to assist with reservations and inquiries.
• Utilize Resy for managing reservations and seating arrangements effectively.
• Provide information about menu items, specials, and restaurant policies to guests as needed.
• Assist in maintaining cleanliness and organization of the front-of-house area.
• Help resolve any guest concerns or complaints in a professional manner, ensuring a positive dining experience.
• Collaborate with other staff members to ensure smooth operations during peak hours.

Requirements

• Minimum of 1 year of experience as a Host or Lead Host required.
• Strong proficiency with Resy, our customer booking software, is required.
• Strong communication skills with the ability to engage positively with guests and team members.
• Familiarity with Toast POS or similar point-of-sale systems is a plus but not mandatory; training will be provided.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A friendly and approachable demeanor with a passion for helping others.
• Flexibility to work various shifts, including evenings and weekends as needed.

Join our team as a Host/Host and play an essential role in creating memorable dining experiences for our guests!

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 35 – 40 per week

Work Location: In person

Salary : $12 - $15