Call Centre Specialist with Banking domain

Role: Call Centre Specialist with Banking domain

Location: Augusta, GA 30907.

Kindy find the JD below:

Job Description:

·      Provide high touch customer care for all of our clients’ Consumer banking customers

·      Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.

·      Provide escalation support for Tier 1/Tier 2 Shared Resources team.

·      Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

·      Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.

·      Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.

·      Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.

·      Abide by our client’s policies, procedures, and regulatory compliance guidelines.

·      Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.

·      Utilize unique specialized skills as needed per direction of management.

·      Provide exceptional client experience.

·      Results oriented in a high-performance team environment

·      Self-starter and ability to multi-task in a fast-paced environment

·      Outstanding organization and effective time management skills

·      Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

·      Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.