What are the responsibilities and job description for the Call Center Specialist - Banking/Finance Domain position at Bravens Inc.?
Role: Call Centre Specialist
Location:: Augusta, GA 30907 (Onsite)
Description:
· Provide high touch customer care for all of our clients’ Consumer banking customers
· Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.
· Provide escalation support for Tier 1/Tier 2 Shared Resources team.
· Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
· Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
· Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
· Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
· Abide by our client’s policies, procedures, and regulatory compliance guidelines.
· Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.
· Utilize unique specialized skills as needed per direction of management.
· Provide exceptional client experience.
Qualifications
· Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
· General working knowledge of all applicable banking laws and regulations
· Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
· Strong oral presentation and training delivery skills in-person and over the phone required
· Excellent problem-solving, analytical and critical thinking skills
· Demonstrated ability to influence and establish positive working relationships across the organization required
· Results oriented in a high-performance team environment
· Self-starter and ability to multi-task in a fast-paced environment
· Outstanding organization and effective time management skills
· Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
· Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.
If you are interested, you can email me your resume on omkar.bankar@bravensinc.com
