What are the responsibilities and job description for the Consumer Loan Servicer position at Bravera?
Bravera Bank is hiring for a Consumer Loan Servicer in Mandan, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.
This position is primarily responsible for completing paid loan files, processing payments, and providing excellent customer service, while also being responsible for providing loan support in a centralized environment.
Measures of Success
- Be a trusted advisor to Consumer Loan Officers and Retail Staff.
- Learning and retaining the knowledge of the daily responsibilities.
- The ability to understand and navigate the programs, used for everyday tasks.
Duties and Responsibilities
- Complete paid loan files and correspondence to customers.
- Process loan payments and maintain accurate customer account records.
- Corresponding by phone, email or chat, to assist customers with their needs.
- Completion of title work, lien perfections and UCC filings. Maintain and document the collateral tracking report, on a monthly basis.
- Monitor Insurance tracking program and process related documents.
- Provide loan support for Consumer Underwriters, Consumer Loans Officers and Retail Staff.
- Prioritize and efficiently organize work assignments, work under pressure, meet deadlines, and promote teamwork.
- Responsible to promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.
- Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
- Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
- Contribute to the overall success of the organization.
- Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Qualifications
- High School Diploma or equivalent of 1-2 years of post-secondary education preferred
- 1-3 years of banking experience or customer service experience
- Strong teamwork and collaborative skills
- Self-starter
Location
Mandan, ND
Benefits
To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.
Our Values
- Give and earn trust. We support and empower one another to earn trust through accountable performance.
- Learn, teach and mentor. We are a learning organization that invests in growth and development.
- Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
Want to learn more about careers with Bravera? Go to bravera.bank/careers.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
