What are the responsibilities and job description for the Information Technology Help Desk Support Technician position at BRAVO - A Cooperative Company?
INTRODUCTION
BRAVO is the partnering of Velocity Architectural and Engineering Services and Bradford Construction Corporation (WBE). The cooperative brings together some of the industry's most distinguished leaders and technical experts, united by their decades of experience modernizing vital infrastructure and iconic facilities throughout the New York metropolitan area. BRAVO delivers value to its clients by offering the full-breadth of architectural, engineering, and construction management services through an efficient organization that is structured to promote attentive client service, responsive project delivery, and quality. Through our offices in New York City and Newark, NJ, BRAVO's family of companies serve public and private clients covering a wide-range of markets, including education, government, transportation, healthcare, industrial, power, and water.
WHY BRAVO?
At BRAVO, you will find a wealth of opportunities to create the career you've always imagined. We support, encourage, and empower our people by providing an environment where everyone has an opportunity to succeed. BRAVO brings amazing people together to make amazing things happen. We're a diverse collective of thinkers and doers, committed to remaining client-focused, agile, responsive, and accountable to our valued clients and the communities we serve.
BRAVO offers excellent benefits including:
- 401(k)
- ACCIDENT INSURANCE
- COMMUTER BENEFITS
- COMPETITIVE SALARY
- EMPLOYEE ASSISTANCE PROGRAM
- LIFE INSURANCE
- MEDICAL, DENTAL AND VISION INSURANCE
- REIMBURSEMENT OF PROFESSIONAL MEMBERSHIPS AND LICENSES
- SHORT TERM DISABILITY
Location: 42 W 39th Street, 10th Floor, New York, NY 10018
Job Type: Full Time Onsite Monday-Friday (8:30AM-5:15PM)
Job Description: Bravo is seeking a dynamic and experienced IT Help Desk Support Technician to join our team and lead the technology initiatives that drive our company's success. This is an exciting opportunity for a professional with a passion for innovation and a track record of excellence in IT management, particularly in the Architecture, Engineering, and Construction (AEC) industry.
Roles & Responsibilities:
- Oversee and manage the company's IT systems, with a focus on Office 365, Egnyte, and JumpCloud platforms.
- Develop and implement IT strategies aligned with business goals, including planning for future company expansion.
- Lead technology projects, ensuring successful design and implementation of new systems and tools to meet evolving company needs.
- Continuously evaluate and improve the company's technology infrastructure to enhance efficiency, security, and scalability.
- Provide technical guidance and support to ensure seamless day-to-day operations.
- Collaborate with stakeholders to identify and address the company's technology requirements.
Minimum Requirements:
- Experience: A minimum of 3 years of proven IT Help Desk experience, preferably within the AEC industry.
- Technical Expertise: Hands-on experience managing and optimizing Office 365, Egnyte, and JumpCloud platforms.
- Strong understanding of IT infrastructure, networking, and security best practices.
- Strategic thinker with the ability to align technology initiatives with business goals.
- Excellent problem-solving and decision-making skills.
- Strong communication skills with the ability to collaborate across teams and present technical information effectively.
- A proactive and innovative approach to technology management and improvement.
Education: Bachelor's degree in IT, Computer Science, or a related field OR equivalent IT certifications (e.g., Microsoft 365 certifications, Egnyte Admin certification, JumpCloud Administrator certification).
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Salary : $80,000 - $90,000
