What are the responsibilities and job description for the Information Technology Help Desk Technician position at Top Prospect Group?
Looking for your next IT challenge? Join us as a Help Desk Technician and build your skills in a hands-on, long-term contract role!
Long Term Contract
On Site in Lower Westchester
$25-28/hr
Tier 1 support, end user support, troubleshooting, networking, LAN, WAN, Windows, ticketing systems (SAP), hardware and software support, Linux support.
Position Overview
We are seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance to employees and visitors experiencing IT-related issues. The ideal candidate will possess strong problem-solving skills, a customer-service mindset, and the ability to effectively manage IT support tasks in a fast-paced environment.
Key Responsibilities:
- Serve as the first point of contact for IT-related issues, providing support for hardware, software, and network-related concerns.
- Diagnose and troubleshoot technical problems, escalating complex or high-priority issues as needed.
- Assist with the installation, configuration, and maintenance of IT systems, including LAN/WAN networks, Windows and Linux systems, and related devices.
- Maintain accurate records of support requests and resolutions within the SAP Network Request system.
- Ensure proper follow-up to confirm issue resolution and user satisfaction.
- Contribute to IT documentation, system standards, and procedural updates.
- Support security administrators in system monitoring, security patching, and access control management.
- Perform routine system upgrades, performance tuning, and hardware optimization.
- Collaborate with IT teams and end-users to enhance IT support services and improve overall efficiency.
Qualifications & Skills:
- Previous experience in a help desk or technical support role preferred.
- Strong knowledge of IT systems, hardware, software, and networking.
- Familiarity with Windows and Linux environments, as well as IT security best practices.
- Excellent problem-solving, communication, and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.
- Experience with SAP or similar IT ticketing systems is a plus.
Salary : $25 - $28
