Catering Sales Manager (North Shore)

Description

We are currently looking for a dynamic, highly enthusiastic, determined, and well-spoken sales professional to join our new Bravo Hospitality team.

As a Catering Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies so as to maximize revenue of a 149 room hotel with 7,000 sq. ft. of event space and a full service restaurant in the North Shore.

Primary markets include Weddings, Mitzvahs, Corporate Event, Holiday Parties other social catering functions.

Must be able to work weekends and Holidays.

ESSENTIAL RESPONSIBILITIES

• Manage group and catering accounts to maximize business potential
• Negotiate catering business and contracts that meet or exceed hotel revenue goals
• Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
• Make on-site and field presentations to prospective clients
• Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting
• Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
• Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
• Drive strategies to develop long term business relationships and repeat business
• Enthusiastically and proactively sale the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new
• Consistently identify new business and aggressively pursue new accounts by make prospecting calls, outside sales calls and attending trade shows
• Develop long term business relationships and consistently book repeat business
• Attend bridal shows, tradeshows, make on-site field presentations, and outside sales calls to prospective clients
• Conduct unique site inspections that create a WOW experience for the customer
• Create customized Wedding Packages, Menus, and proposals, etc.
• Respond to all customer inquiries within 4 hours or sooner
• Maintain accurate information on all bookings, specifically program details, client correspondence, traces and to-do lists
• Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management
• Ensure banquet space is set-up and event is executed as promised to clients. Assist and lead banquet teams in the execution of events.
• Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel
• Coordinate, plans and implements wedding related marketing tactics and events
• Produce and distribute 10-day Events
• Schedule and BEO Packet, as well as Daily Events Schedule
• Preside over weekly 10-day BEO reading and daily 3-day BEO readings
• Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials
• Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests
• Report generation as needed
• Partners with Operations in providing a customer experience that exceeds the customer’s expectations
• Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
• Drive product quality and a unique guest experience at every opportunity
• Take pride in the overall look and feel of the hotel never walking past something out of place
• Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• Schedule meetings and business group activities at the hotel.
• Be familiar with all company policies and benefits.
• All other duties assigned.

Qualifications

Job Requirements:

• High school diploma or equivalent
• Basic knowledge of Microsoft Office & Digital Communication Tools (Email, Lead Channel Sites & Social Media)
• Willingness and ability to promote a positive team member culture and core values
• Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information
• Must speak fluent English
• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills including Microsoft Office
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment 
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays or when events are scheduled to take place.
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner 
• Possess strong motivational, organizational and verbal communication skills
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a Driver’s License 

Salary : $50,000 - $60,000