What are the responsibilities and job description for the Customer Onboarding Project Manager position at Bravo Store Systems?
Who We Are
Bravo leads the specialty retail POS software market, delivering comprehensive solutions for firearms dealers, pawn shops, and specialty retailers. Our platform combines POS, inventory management, eCommerce, and mobile capabilities that our customers love. Now we're doubling down on customer expansion to fuel our next phase of growth.
The Opportunity
Bravo Store Systems is looking for an exceptional Customer Onboarding Project Manager to join our Customer Support Team. In this role you will be responsible for coordinating the implementation of Bravo’s Software as a Service (SaaS) to small, medium, and enterprise companies. You'll lead the end-to-end onboarding process for Bravo’s SaaS platform, ensuring timely and successful implementation for clients of varying sizes. This role requires strong project management skills, effective cross-functional collaboration, and a customer-centric approach to drive product adoption and satisfaction.
Who You Are
Primary characteristics to be successful in this position include:
What We Offer
Bravo leads the specialty retail POS software market, delivering comprehensive solutions for firearms dealers, pawn shops, and specialty retailers. Our platform combines POS, inventory management, eCommerce, and mobile capabilities that our customers love. Now we're doubling down on customer expansion to fuel our next phase of growth.
The Opportunity
Bravo Store Systems is looking for an exceptional Customer Onboarding Project Manager to join our Customer Support Team. In this role you will be responsible for coordinating the implementation of Bravo’s Software as a Service (SaaS) to small, medium, and enterprise companies. You'll lead the end-to-end onboarding process for Bravo’s SaaS platform, ensuring timely and successful implementation for clients of varying sizes. This role requires strong project management skills, effective cross-functional collaboration, and a customer-centric approach to drive product adoption and satisfaction.
Who You Are
Primary characteristics to be successful in this position include:
- Empathy: Change can be hard and sometimes frustrating. You must be sensitive and have awareness of the challenges that come with the process of transitioning to a new software platform.
- Curiosity: customer, each business is unique, and you will need to be ready to act as a proactive solution agent.
- Motivation: Because change can be difficult, you will need to be enthusiastic, encouraging and understanding to create a successful onboarding experience for all new customers.
- Work in conjunction with otherOnboarding Project Managers to oversee the coordination, implementation, scheduling, and status updating of the Onboarding process.
- Communicate with internal cross-functional teams including Bravo Development, Support, and Sales Team.
- Identify and communicate project risks.
- Actively collaborate to find solutions to challenges that arise.
- Manage day-to-day customer interaction during implementation.
- Set and manage customer expectations.
- Ensure customer has appropriate understanding of expectations, deliverables, dependencies, risks, and progress of implementation.
- Maintain organizations effectiveness and efficiency by defining, delivering, and supporting strategic goals within the implementation phase.
- Help customers build confidence, capabilities and productively handle change.
- Demonstrate a high degree of intellectual curiosity and ability to absorb new concepts quickly.
- Seek to cultivate a positive attitude and collaborative spirit.
- Contribute to onboarding projects, improvements, and innovations.
- 1-3 years of project management or customer success experience.
- Knack for learning new technology.
- Meticulous attention to detail.
- Effective communication with various personalities at all levels of an organization.
- Work independently with minimal supervision.
- Have excellent persuasive skills.
- Stellar verbal and written communication skills.
- Knows how to work with humor and deals well under pressure.
- Creative solution-based thinking when looking at challenges and roadblocks.
- Strong team-based work ethic
- Customer advocate who can balance a variety of business and internal communications.
- Punctual and ready to work when at the time scheduled.
- Coachable and open to discuss on ways to make your role better.
- Adaptable to a fast working and changing environment.
- Reliable in your communication style and follow through
- Comfortable working in a team environment, along-side of other technicians.
- Flexible in dealing with a wide range of customers.
- Knowledgeable in customer service and knowing when to ask for additional assistance.
What We Offer
- Remote-first culture with a flexible work environment
- Competitive compensation, with health, dental & vision insurance
- Generous PTO paid holidays
- Opportunity to grow with a mission-driven, scaling SaaS company
