Field Service Technician - SCR / SNCR / Combustion Equipment

The Field Service Specialist serves as a subject matter expert, responsible for startup / commissioning, and resolution of technical issues. This position inspects product quality of Selective Catalytic Reduction (SCR), Selective Non-Catalytic (SNCR) and Combustion equipment in the field and at fabricators to ensure product inspections and quality control procedures are performed and conducted as defined in the product specifications; and standards required by our customers/end user are fulfilled. The Field Service Specialist can adequately represent the company at customer/end user sites around the world.

Your Responsibilities Will Be:

At the Customer Site (North America):

• Support the sales team with inspections of existing equipment, checking for mechanical, electrical, and structural integrity of the system, as well as overall operational effectiveness.
• Support the equipment installation team with technical advice on the equipment, making sure they follow the project drawings and specifications.
• Lead the start-up of the equipment, ensuring the appropriate power, control systems, and process connections are 100% operable.
• Coordinate with plant personnel to commission the equipment, ensuring all systems are operable and emission reduction targets are being achieved.
• Oversees equipment installations and completes start-up and commissioning on all types of SCR, SNCR and Combustion systems.
• Works closely with engineering personnel on activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment and preventative maintenance.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem as well as corrective actions.
• Maintains records of performance reports by completing documentation (including work orders for each job, maintenance checklists, etc…)
• Conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

In the Factory (primarily Southern and Northeast USA):

• Be the eyes and ears of the project team, providing general quality assurance for the finished product.
• Conduct Factory Acceptance Tests (FATs) to ensure the finished product works as designed prior to shipment to the customer. Sometimes these tests will be performed hand-in-hand with customer representatives.
• Generate a punch list of items to be corrected and coordinate completion of the punch list with the project team prior to shipment of the product.

In the Office (Monroe, CT):

• Provide feedback to the Engineering team on opportunities to improve equipment design.
• Complete field service reports and support the project team with necessary closeout documentation.
• Manages shipping and receiving operations
• Packages equipment for transport
• Operated fork truck for loading and unloading equipment
• Organizes and maintains shop facility
• Assists with property management including oversight of 3rd party trash, office cleaning and landscaping crews

In General

• Adheres to all safety policies and procedures in accordance with guidelines established by the Company/OSHA; pursues safety initiatives in support of the Company’s vision of “zero accidents”; maintains a clean, safe, and orderly environment.
• Performs other duties of a similar nature and level as assigned.

Required Qualifications:

• High School Diploma required
• 5 years’ experience working as a Field Services Specialist, Technician or Site Commissioning role.
• Valid in-state driver’s license. Driving record must meet acceptable company standards and be maintained as such to operate a vehicle while on company business. US Passport and ability to obtain a TWIC.
• Demonstrated track record of communicating and training plant associates to achieve the required knowledge transfer of equipment operations and safety features, as well as effectively communicating with customers and co-workers.
• Must be able to read and understand component technical documentation (ISA datasheets).
• Be able to apply knowledge of process instrumentation to test functionality and troubleshoot items like pressure transmitters, flow control valves, etc.
• Be able to apply knowledge of rotating equipment and accessories to ensure functionality and troubleshoot items like fans, dampers, and flow meters.
• Be able to read wiring schematics and diagrams for all equipment and test resistance and continuity for low voltage and high voltage (up to 480V) systems.
• Knowledge of OSHA and API safety regulations and the ability to successfully complete site-specific customer safety training.
• Basic ability to use the Microsoft Office suite of products to effectively communicate with project team members.
• Significant travel is required, as necessary; must have the ability to travel throughout North America. Must be willing to work weekends as required.

Preferred Qualifications:

• Bachelor’s or Associate Degree in related field preferred.
• Experience with exhaust systems, SCR, SNCR, combustion equipment, control systems and field startup/ commissioning preferable. Knowledge of air flow, differential pressure in liquids and gases, and other experience from chemical, hydrocarbon, and acid gas process streams preferred.
• Knowledge of and ability to program logic controllers (PLC) is a plus.