What are the responsibilities and job description for the Customer Service- Inside Sales Representative position at Bray Commercial?
Bray Commercial, a division of Bray International, Inc. is seeing an Inside Sales Representative to join the team in its headquarters in Houston, TX. The Inside Sales Representative provides constant customer contact, building and enhancing business relationships. This position is a key role in working with customers in an assigned territory on a day-to-day basis and in meeting the highest standards of customer service.
Responsibilities include:
- Work in conjunction with outside sales representative to maintain and grow Bray Commercial products sales within assigned territory(s).
- Process customer orders in an efficient and timely manner through Bray’s operating system.
- Prepare verbal and written price quotations and written pricing agreements to customer base.
- Follow up sales quotation in a timely manner.
- Promote premier customer service the inside salesperson will be required to process all. customer requests, phone inquiries, fax requests, expedite requests and email requests in a timely, accurate, expeditious and professional manner.
- Work closely with Bray Commercial Production to ensure orders are processed and delivered as promised to customers.
- Process credits and returns.
- Address customer concerns and complaints in a timely and professional manner.
- Work closely with other inside team members to lend assistance when excessive workload occurs in other areas of the department.
Qualifications:
- Customer service experience in an industrial sales environment is a plus.
- Working knowledge of Microsoft 365: Excel, Word and Outlook.
- Professional demeanor, selling style, and appearance.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Strong written communication skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- College degree preferred.
Please Note
- Under the current circumstances we are facing, all employees and contractors are required to complete a questionnaire daily, have temperature taken and wear a facial mask for protection while working
- Immigration sponsorship not offered for this position
- Staffing and recruiting agencies are not invited to submit candidates for this job posting
Why Work for Us?
At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.
What We Offer:
- Competitive Pay Plans
- Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
- Medical, dental, vision, and life insurance
- Paid holidays and vacation
- 401(k) plan with matching contributions
- Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
- Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
- An Exceptional Company Culture: Bray is a Family-owned and operated business with over 30 Years of Engineered Excellence
Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!
Experience
Required- Microsoft 365
- Customer service
- Inside Sales
Education
Preferred- Bachelors or better
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
