Customer Service Representative - Inside Sales

Customer Service (Inside Sales) Representative at Bray Controls

Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thrive! Join a supportive team that celebrates professional wins and benefits from being part of a stable, growing company. In this role, you will be integral to our Customer Service department, serving as the face of Bray Controls USA to our domestic and international customers.

Location: Houston, Texas In Office- 5 days a week.

Key Responsibilities:

• Order Processing: Use Bray’s systems to process quotes and orders, ensuring accuracy through cross-reference checks.
• Customer Communication: Communicate effectively with customers, teammates, and internal departments via email, phone, messaging, and face-to-face interactions.
• Problem-Solving: Troubleshoot issues, report problems, and track resolutions to maintain seamless communication.
• Documentation: Maintain meticulous records and documentation.
• Goal Achievement: Take ownership of tasks, explore opportunities for improvement, and contribute to departmental and organizational goals.

Ideal Candidate:

• Attention to Detail: Superior personal interaction skills and the ability to process several quotes and orders daily.
• Industry Experience: Experience in an industrial environment, particularly with valves or flow control products, is preferred but not required.
• Technical Aptitude: Computer literacy in a fast-paced office environment and the ability to learn and interpret technical information.
• Communication Skills: Excellent oral and written communication skills are crucial.

Qualifications:

• Work Authorization: Permanent work authorization for the USA is required.
• Language: Fluency in spoken and written English.
• Technical Skills: Proficiency with Microsoft Office; experience with ERP/CRM systems is preferred.
• Education: Bachelor’s Degree preferred or equivalent experience.
• Industry Understanding: Knowledge of industrial manufacturing environments and B2B structures is beneficial.
• Organization: Well-organized with excellent documentation skills.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.

What We Offer:

• Competitive Pay Plans
• Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
  • Medical, dental, vision, and life insurance
  • Paid holidays and vacation
  • 401(k) plan with matching contributions
  Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
• Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
• An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence

Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!

Ready to take your career to new heights? Apply today and join our team of passionate professionals at Bray Controls!

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)