What are the responsibilities and job description for the Technical Inside Sales Representative position at Bray International, Inc?
If you're a driven customer service/inside sales professional who is looking for a growth opportunity within a dynamic environment, an Inside Sales Representative role with Southeast Industrial Supply Company (SISCO, a division of Bray Sales, Inc.) is a great fit! Enjoy working with a strong community of colleagues who support and celebrate each other's professional wins. You will join our stable, growing company that is backed by a diversified organization. Success in this position will lead to increased earnings. Join our team of energetic, hard-working professionals and watch your career take off to new heights.
Position Description:
The Inside Sales Representative is the face of SISCO and our customer’s liaison. The ISR will be responsible for a variety of tasks involving direct communication with assigned customer accounts and internal departments. As an ISR, you will use Bray’s computer systems to respond to customer inquiries and receive and process sales orders. Working with other internal departments, you will be required to fulfill customers’ requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. You will join the Inside Sales Team of very supportive and dedicated individuals and receive thorough and proper training on Bray’s products, systems and processes.
Ideal Experience:
The ideal candidate will have a motivation for customer service and have at least 2 to 5 years of successful inside sales / customer service experience in an industrial environment, preferably in valves and flow control products. This relationship-builder must have excellent interpersonal skills (in person, on the phone, and via email) and be computer literate in a high-paced office environment. Constant communication with our distribution network is performed through emails and phone calls, so appropriate customer finesse and empathy is a must. The ability to understand and interpret technical requirements and successfully communicate that information internally and to our customers is key. Accuracy and efficiency are the keys to success in this fast-paced and dynamic environment.
Qualifications:
- Permanent work authorization for the USA REQUIRED
- Computer skills: Proficient [Excel, MS Word, overall computer literate]
- Education: Preferred Bachelor's Degree, or equivalent relevant education or experience.
- Preferable experience with CRM and ERP/MRP Systems
- A good understanding of an industrial manufacturing environment
- Well-organized individual with great documentation skills
- Excellent oral and written communication skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
