What are the responsibilities and job description for the Technical Inside Sales Representative position at Bray Intl Brand?
If you're a driven customer service/inside sales professional who is looking for a growth opportunity within a dynamic environment, an Inside Sales Representative role with Southeast Industrial Supply Company (SISCO) is a great fit! Enjoy working with a strong community of colleagues who support and celebrate each other's professional wins. You will join our stable, growing company that is backed by a diversified organization. Success in this position will lead to increased earnings. Join our team of energetic, hard-working professionals and watch your career take off to new heights.
Company: Southeast Industrial Supply Company (SISCO, a division of Bray Sales, Inc.)
Location: Onsite - 5 days a week, Suawnee, GA.
Job Summary: As an Technical Inside Sales Representative (TISR) at SISCO, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.
Why Work for Us?
At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.
What We Offer:
- Competitive Pay Plans
- Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
- Medical, dental, vision, and life insurance
- Paid holidays and vacation
- 401(k) plan with matching contributions
- Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
- An Exceptional Company Culture: Bray is a Family-owned and operated business with over 30 Years of Engineered Excellence
Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!
Responsibilities:
- Act as the face of SISCO, maintaining strong relationships with assigned customer accounts.
- Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
- Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
- Provide excellent customer service via phone, email, and in-person interactions.
- Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.
Ideal Experience:
- 2 to 5 years of successful inside sales or customer service experience in an industrial environment, preferably in valves and flow control products.
- Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
- Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
- Familiarity with CRM and ERP/MRP systems is preferred.
- Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
- Detail-oriented with excellent organizational and documentation skills.
- Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
Qualifications:
- Permanent work authorization in the USA is required.
- Bachelor's degree or equivalent relevant education and experience preferred.
- Understanding of industrial manufacturing environments is advantageous.
