What are the responsibilities and job description for the Virtual Customer Service Representative position at BRAZOS VALLEY WELDING SUPPLY?
About us
BRAZOS VALLEY WELDING SUPPLY is a small business in Bryan, TX. We are professional, agile and our goal is to Brazos Valley Welding Supply is a family owned and operated business with 3 generations working in the business. Brazos Valley Welding Supply, Inc. is a service oriented organization that is here to stay. We operate with the mentality that the customer is number one and our first priority. Our company offers welding equipment, industrial and safety supplies, as well as industrial, beverage and medical gas products..
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Casual work attire
- Safe work environment
- Relaxed atmosphere
We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general support to customers. The ideal candidate will have strong communication skills, an ability to remain calm under pressure, time management skills, and a commitment to providing excellent customer service.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide customers with accurate information about products and services.
- Maintain customer records and update account information as needed.
- Resolve customer complaints in a courteous and efficient manner.
- Ensure customer satisfaction by providing helpful solutions to their problems.
- Provide excellent customer service by anticipating customer needs and exceeding expectations.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Work Location: In person
Salary : $16 - $-1