What are the responsibilities and job description for the Account Manager - Client Business Management position at Bread Financial?
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Account Manager is responsible for developing and sustaining working relationships with internal partners to meet client expectations. This role involves participating in or leading client calls and delivering business initiatives, while managing bank-initiated changes that impact brand partners or cardholders. It includes maintaining project trackers and handling the submission and reconciliation of program invoices, with a solid understanding of contract terms and bank procedures. Timely delivery of contract-related reports, such as SLA reporting, and supporting clients' adherence to bank protocols are essential duties. The role oversees inventory management, focusing on effective expense management for non-campaign related components. The Account Manager possesses an advanced knowledge of reporting tools and metrics and assists with Salesforce maintenance and ensures the accurate and timely delivery of portfolio reporting packages and maintaining PartnerPortal access.
Essential Job Functions
Direct Reports: 0
Work Environment
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
Salary Range (unless Otherwise Noted Below)
$87,900.00 - $159,200.00
Full Salary Range For Position
California: $101,000.00 - $198,900.00
Colorado: $87,900.00 - $167,100.00
New York: $96,600.00 - $198,900.00
Washington: $92,200.00 - $183,000.00
Maryland: $92,200.00 - $175,100.00
Washington DC: $101,000.00 - $183,000.00
Illinois: $87,900.00 - $175,100.00
New Jersey: $101,000.00 - $183,000.00
The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.
Click here for more Benefits information.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn.
Client Services
Job Type
Regular
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Account Manager is responsible for developing and sustaining working relationships with internal partners to meet client expectations. This role involves participating in or leading client calls and delivering business initiatives, while managing bank-initiated changes that impact brand partners or cardholders. It includes maintaining project trackers and handling the submission and reconciliation of program invoices, with a solid understanding of contract terms and bank procedures. Timely delivery of contract-related reports, such as SLA reporting, and supporting clients' adherence to bank protocols are essential duties. The role oversees inventory management, focusing on effective expense management for non-campaign related components. The Account Manager possesses an advanced knowledge of reporting tools and metrics and assists with Salesforce maintenance and ensures the accurate and timely delivery of portfolio reporting packages and maintaining PartnerPortal access.
Essential Job Functions
- Takes on the responsibility of facilitating onboarding for brand partners and new hires, while also managing day-to-day relationships with internal and external partners. Key duties include creating and delivering meeting content, managing accountability for deliverables, and fostering effective communication across teams. - (30%)
- Manages day-to-day operations, including issues management and expense tracking. Regularly communicates progress and timelines to external partners and participates in weekly project meetings. Works closely with partners to advance projects, ensure timelines are met, and identify issues affecting customers or partners. - (25%)
- Plays a key role in achieving budget goals through tactics informed by cross-functional and matrix partners. Responsibilities include developing a thorough understanding of client contracts, creating contract summaries, and conducting detailed SLA reporting analysis. Facilitates communication across the organization and ensures adherence to bank operating procedures by external partners. - (15%)
- Ensures regular communication of initiatives to external partners, while managing the implementation and maintenance of program operations. Works closely with internal and external partners to expedite issue resolution and articulates fraud rules and regulations to partners. Responsible for establishing proper credit management policies to protect Bread Financial. - (15%)
- Focuses on utilizing reporting tools to monitor key metrics, identify opportunities, and drive solutions. Advanced understanding of reporting is crucial, alongside proactive communication with clients and internal teams to ensure accuracy. Key responsibilities include translating data into actionable insights and assisting brand partners in navigating reporting tools. - (15%)
- Bachelor’s Degree in Business Administration, Marketing or related field of study or equivalent, relevant work experience
- 8 years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management.
- 5 years experience in a similar role, with management experience in a multi-level organization.
- Familiarity with client P&L and understanding of financial acumen.
- Financial Analysis
- Long Term Planning
- Relationship Management
- Portfolio Operations
- Budget Management
- Account Management
Direct Reports: 0
Work Environment
- Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.
- Ability to travel up to 5% quarterly
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
- Communicate/Hearing
- Communicate/Talking
- Stationary Position/Seated
- Typing/Writing
- Maintain focus in high pressure or fast-paced work environment
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
Salary Range (unless Otherwise Noted Below)
$87,900.00 - $159,200.00
Full Salary Range For Position
California: $101,000.00 - $198,900.00
Colorado: $87,900.00 - $167,100.00
New York: $96,600.00 - $198,900.00
Washington: $92,200.00 - $183,000.00
Maryland: $92,200.00 - $175,100.00
Washington DC: $101,000.00 - $183,000.00
Illinois: $87,900.00 - $175,100.00
New Jersey: $101,000.00 - $183,000.00
The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.
Click here for more Benefits information.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn.
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.
Client Services
Job Type
Regular
Salary : $87,900 - $159,200
