Director, Programs, Connect to Care

Connect to Care is a suite of programs that bring Breaking Ground’s approach to street outreach into privately managed spaces and discrete geographic areas. Through contracts with corporate partners and consortiums, Connect to Care works to discover people experiencing homelessness who have fallen through cracks in the system and get them connected to vital services and housing opportunities. Our approach treats people with dignity while helping them get on the path to stability.  Reporting to the Senior Director, the Director, Programs, Connect to Care, is responsible for a (portfolio of contracts funding 24/7 outreach and housing placement work in multiple areas including Midtown, Lower Manhattan, and Brooklyn with the potential for expansion to other boroughs.) The Director maintains consistent and ongoing communication with various funders, creates high-level reports that detail the program’s performance metrics and effectively communicates that data to external facing partners. With the ultimate goal of moving people off the street and into transitional and permanent housing, the Program Director works collaboratively with the Manhattan Outreach Consortium (MOC), and Breaking Ground’s Street to Home programs, other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness. The Director oversees outreach activities and program operations while supporting Harm Reduction and Housing First strategies as well as other best-practice clinical interventions.   The Director provides leadership to the program by informing decision making, implementing policies and procedures, and facilitating effective communication. The Director establishes and maintains positive and collaborative interdepartmental relationships.   The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The Director provides oversight of 24/7 operations and flexibility in work schedule as needed.   ESSENTIAL DUTIES AND RESPONSIBILITIES:   Oversee a team of approximately 45-55 staff across multiple contracts and locations in a 24/7 program and is responsible for outreach and housing placement activities including special operations and joint initiatives with city agencies and other stakeholders, targeted initiatives to expedite housing placement and other interventions, follow-up with clients placed in stabilization beds and other transitional housing, etc.  Manage at least 3 Assistant Program Directors Maintain ongoing communication and meet regularly with contract managers Develop outreach strategies to identify street homeless conditions and "hot spots"  Provide input and guidance for presentations for staff at funder agencies and other partners  Oversee systems fleet and facilities management, data collection and housing related tracking Ensure high quality service by supporting best practice interventions with street homeless populations, collaborating with psychiatric/street medicine team, and providing crisis intervention and problem solving Responsible for program outcome measures and performance targets and will utilize management tools and create systems of accountability to ensure performance measures are achieved  Collaborate with partner agencies, community members, and other stakeholders to establish a shared understanding of street homelessness and develop solution-oriented strategies and responses  Support professional growth and learning for program staff through regular, structured supervision, management and other team meetings, in-service training, modeling, enhancing organizational awareness, and ensuring regular, bi-directional communication Manage program budget Participate as member of department interdisciplinary senior staff team Performs other duties as assigned MINIMUM QUALIFICATIONS:   Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred  Minimum 5 years of supervisory experience Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients Experience with crisis intervention, including, risk assessments and incident management Ability to work successfully with a wide range of internal and external stakeholders Demonstrated success in working in a fast-paced environment with multiple priorities Ability to delegate and motivate staff to achieve deliverables Ability to communicate (verbally and written) with diverse populations and stakeholders Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required Bilingual Spanish/English preferred

Salary : $87,000 - $95,000