Mental Health Practice Administrator

Job Title: Healthcare Operations Manager / Mental Health Practice Administrator

Location: Danville, VA
Job Type: Full-time
Pay: $17.00 - $25.00 per hour (based on experience)

Are you a meticulous, detail-oriented professional who thrives in a fast-paced environment? Do you have an unrelenting drive to solve problems and ensure revenue flows seamlessly? Are you passionate about healthcare and looking for an opportunity to truly make a difference?

If so, you might be exactly who we’re looking for!

Breaking Through: A Clinical & Consulting Firm, Inc. is seeking a Healthcare Operations Manager or Mental Health Practice Administrator to join our growing team. As a fast-growing group of Licensed Professional Counselors and Clinical Coaches, we need a reliable, detail-driven, and motivated individual who can manage the day-to-day operations of our practice and ensure that we continue to grow while providing the highest level of care to our clients.

This is not just another administrative position; this role requires someone who is committed to excellence, possesses exceptional organizational skills, and is driven to push our business forward. If you are looking for a meaningful role where your performance directly impacts the success of the organization and the clients we serve, this is your opportunity.

Responsibilities:

As our Healthcare Operations Manager, you will be responsible for a range of vital administrative and operational tasks, including but not limited to:

Medical Billing and Coding:

• Handle all aspects of medical billing, coding, and claims processing.
• Verify insurance benefits for existing and prospective clients.
• Research, resolve, and resubmit denied claims and address rejections and remits.
• Educate clients about their insurance benefits and billing processes.

Office and Administrative Management:

• Organize and schedule appointments using admin software.
• Plan meetings and take detailed minutes to ensure follow-up actions are tracked.
• Manage administrative requests and queries from senior managers.
• Maintain patient records and ensure compliance with privacy regulations.
• Supervise and ensure the smooth operation of daily practice functions.

Bookkeeping and Financial Oversight:

• Maintain accurate invoices and provide bookkeeping services.
• Track accounts receivable and follow up on outstanding balances.
• Submit and reconcile expense reports to ensure financial integrity.
• Develop and maintain a filing system that supports efficient workflows.

Team Collaboration and Growth:

• Work closely with clinicians to help develop strategies and improve patient services.
• Assist in the onboarding of new clients and help maintain positive relationships.
• Collaborate with executive and senior administrative staff to handle requests and queries.

Requirements:

We are seeking a candidate who is not only experienced but also dedicated to bringing excellence to our practice. Here’s what we’re looking for:

• Experience:
• 5 years of experience in medical billing, coding, and insurance claims processing.
• 5 years of experience in office management, administrative roles, or executive assistance.
• Experience with mental health or healthcare industries is preferred but not mandatory.
• Strong understanding of accounts receivable (A/R), billing, collections, and financial tracking.
• Prior experience with Microsoft Excel and other office software (MS PowerPoint, MS Word).
• Skills:
• Strong problem-solving abilities—can research and resolve complex billing and insurance issues efficiently.
• Excellent attention to detail—must be able to track and organize multiple tasks simultaneously.
• Organizational skills—you will need to juggle many different tasks and keep the practice running smoothly.
• Communication skills—you’ll need to interact effectively with clients, clinicians, and senior managers.
• Empathy and professionalism—you must interact with clients and colleagues with respect, understanding, and professionalism.
• Personality Traits:
• Motivated and proactive—you don't wait for problems to arise, you anticipate and address them.
• Detail-oriented and thorough—you have a "neurotic" attention to detail, especially regarding finances and billing.
• Reliable and consistent—we need someone who takes pride in their work and can be counted on, day in and day out.
• Excels under pressure—you thrive in a high-stakes, fast-paced environment and never make excuses.

What We Offer:

• Growth Potential: As our practice expands, there is tremendous opportunity for career growth, including transitioning to in-house roles with mentorship from both the clinical and business teams.
• Collaborative Team: You will join a supportive and hardworking team who values growth, teamwork, and dedication to clients.
• Impact: The work you do will directly impact the quality of care and service we provide to our community, helping us grow and serve more clients.

Ready to Apply?

We are hiring immediately, and we’re eager to find someone who is ready to bring their expertise, energy, and commitment to our team. If you’re an exceptional individual who thrives in a detail-oriented, high-performance environment and is committed to making a real difference, we want to hear from you!

To apply, please submit your resume and a cover letter detailing why you’re the perfect fit for this role to admin@breakingthroughccf.com.

Breaking Through: A Clinical & Consulting Firm, Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive environment.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Schedule:

• 8 hour shift

Experience:

• Organizational skills: 5 years (Required)
• Microsoft Excel: 5 years (Required)
• Medical billing: 5 years (Required)
• Office experience: 5 years (Required)
• Administrative experience: 5 years (Required)

Ability to Relocate:

• Danville, VA 24540: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $25