What are the responsibilities and job description for the IT Manager, Field Services position at Breakthrough Public Schools?
BREAKTHROUGH PUBLIC SCHOOLS
Breakthrough Public Schools is a nationally recognized network that was rated the best Charter Management Organization (CMO) in Ohio by the 2017 CREDO study at Stanford University. Breakthrough originated as a commitment to increase educational options for Cleveland families. In 2009, three of Cleveland's top stand-alone public charter schools discovered the challenges of operating individually and decided that sharing administrative functions would help them operate more efficiently and enable them to serve many more students. As a result, they formed Breakthrough Public Schools in 2010 with the mission to develop a growing network of distinctive school options that prepare Cleveland area students for success in life. Breakthrough manages core administrative responsibilities for the six elementary and six middle schools in its network and has recently embarked upon a strategy to coordinate its academic initiatives as well to bring national best practices to all of the 3,500 students within the network. The Breakthrough Public Schools network remains committed to setting its scholars on an early pathway to lifelong success in school, college, and career. For more information, visit https : / / breakthroughschools.org / .
THE OPPORTUNITY
The Breakthrough Information Technology (BIT) department is seeking to hire an IT Manager of Field Services. The IT Manager of Fields Services will be responsible for leading the field services team in providing technical service and support to the Breakthrough Public Schools network of staff and students.
RESPONSIBILITIES
Key responsibilities of the Manager of Systems Administration include, but are not limited to :
- Supervise, manage, train and coach the IT Field Services Team (Technicians and IT Interns).
- Perform basic repairs of Chromebooks and laptops
- Lead provisioning of laptops and Chromebooks
- Provide technical support to all BPS buildings
- Manage service delivery with the goal to keep open tickets to a minimum.
- Train Field Services Team on school network IT systems.
- Document all field procedures and processes, including common issues and / resolutions.
- Lead the annual update of all staff-issued laptops and student Chromebooks.
- Work closely with the Managing Director of IT to resolve and / or prevent broader systems issues.
- Carry out IT installations, implementations, provisioning, configuration, and roll-outs.
- Recommend IT strategies, policies, and procedures by monitoring outside technologies and anticipating organizational requirements.
- Continuously analyze current processes, technologies, and external vendors to identify areas of improvement and opportunity.
- Track, asset tag, and maintain new and existing hardware inventory; serve as IT Asset Management lead within the IT department.
- Communicate proactively and appropriately
Skills and Qualifications :
Practical experience with some or all of the following software and operating systems :
Education and / or Experience :
