Educational Systems Integration & Application Support Specialist

Breck School
Job Description

Title: Educational Systems Integration & Application Support Specialist

FLSA Status: Exempt

Reports To: Director of Technology

Hours: Determined with Director of Technology

Background:

The Educational Systems Integration & Application Support Specialist is responsible for integrating new technologies, providing application support, maintaining existing systems, and offering backup help desk and A/V support. The ideal candidate will possess a blend of technical expertise and problem-solving skills while also maintaining a strong customer service orientation.

Skills and Competencies

The ideal candidate is a positive, communicative, and collaborative individual who manages time effectively, pays attention to detail, and reliably completes long-term projects while also providing excellent technology support. They are a proven systems thinker, who can engage with large problems and strategically implement solutions. The successful candidate has demonstrated experience with process improvement and is creative and resourceful in leveraging opportunities to improve systems and service. They can interact cooperatively, empathetically, and professionally with students, teachers, and colleagues, fostering confidence in technology use. They can clearly explain technical concepts in non-technical terms. Additionally, they possess knowledge of and passion for high-quality audio/video production and presentation spaces, live-streaming technology, and collaborative educational software.

Essential Duties and Responsibilities:

• Strategically integrates new hardware, software, and applications into the existing technology infrastructure

• Provides end user technical support and troubleshooting for various software applications used by students, faculty, and staff. If needed, collaborates effectively with 3rd party partners to resolve issues

• Documents, maintains and troubleshoots existing systems, including servers, desktops, laptops, and mobile devices

• Documents and maintains system configurations and application setups

• Possesses an understanding of essential best practices in enterprise security

• Monitors system performance to proactively identify and resolve potential issues

• Stays informed about emerging technologies and trends relevant to the educational environment.

• Backup Coverage

  1. Help desk support, assisting students, faculty and staff with hardware and software issues, answering questions, and offering training

  2. A/V support for school events and presentations, including setup, troubleshooting, and operation of audio/visual equipment

Education and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

• Experience in systems integration, application support, and troubleshooting.

• Experience with Google Administration and Directory Management

• Familiarity with a variety of operating systems, including macOS, iOS, Linux, Windows and Android.

• Familiarity with Mobile Device Management (MDM) solutions, preferably JAMF.

• Understanding of networking concepts and protocols.

• Experience with audio/visual equipment setup and troubleshooting.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills.

• Customer-service oriented with a focus on providing timely and effective support.