Part-Time - Front Desk/Reception/Support Team

Part-Time - Front Desk/Reception/Support Team: Breckels Massage Therapy (BMT)

We are a small business, a massage studio located in East Detroit / Grosse Pointe Park, MI. We are not a spa; our studio has a warm, home-like atmosphere focused on therapeutic treatments. We do not offer any skincare services. 

We are seeking a part-time Front Desk staff member to add to our team. The role involves various duties similar to a receptionist, yet has more interaction throughout the whole building. Because we are a small business, every person plays a vital role in our day-to-day duties. This role is more than just a desk job— while it does involve completing standard reception desk duties, it can also be fast-paced and dynamic. It’s ideal for someone who thrives on staying active, enjoys engaging with a variety of people, and takes pride in creating a welcoming environment for everyone who walks through our doors. 

We have a low staff turnover and seek applicants who view this as a long-term opportunity rather than a temporary role. If you're interested in growing into a leadership position with our team, we encourage you to apply! We’re looking for someone who sees our studio as a great fit for their long-term goals. See the “Growth” details below for more information.

Breckels Massage Therapy is committed to fostering a diverse, inclusive, and welcoming environment for all—our team and clients alike—proudly supporting LGBTQIA individuals and people of all backgrounds and identities in a safe and affirming space.

We encourage applicants to review our website to learn more about us: www.breckelsmassagetherapy.com

BMT Mission Statement:

We are an inclusive, caring, and cooperative team that provides an unparalleled massage experience for every body in a socially responsible way.

BMT Bottom Lines:

Consistently great massages. Great finance. Socially responsible. 

Ideal Candidate Attributes:

A successful candidate for this position will:

• Have an outgoing nature, enjoy making people feel welcome, and easily converse with folks you’ve never met.
• Thrive in a fast-paced environment that involves computers, multi-line phones, and customer interactions.
• Value professionalism and excellent customer service while appreciating a laid-back, positive, and relaxed work atmosphere.
• Be comfortable giving and receiving professional feedback in various forms.
• Feel at ease performing repetitive tasks.
• Can control the volume of their voice to maintain a relaxing atmosphere for clients in session.
• Maintains excellent personal hygiene and is mindful of avoiding strong or perfumed scents.
• See this as a long-term role or an opportunity to grow within our company.
• Be available to work on Saturdays.
• Be comfortable with morning shifts (opening at 9:00 AM) and evening shifts (closing the building around 7 pm).
• Be open to occasionally working additional hours to help cover shifts when needed.
• It is a bonus if you have experience within the massage therapy industry or enjoy receiving massages.

JOB TITLE: Front Desk Staff

STATUS: Non-Exempt, W-2 Employee Position

REPORTS TO: General Manager & President of Company

STARTING PAY:    Training rate $12.50* / hour; when training is complete, $15.00/hour

*The length of training depends entirely on the applicant, and ends as soon as you learn all the position's tasks. For some, this can be as short as a week or two.

PREFERRED SCHEDULE FOR THIS POSITION* : 

Tuesday 2-7 pm (5 hrs)

Wednesday 2-7 pm (5 hrs)

Thursday 2-7 pm (5 hrs)

Friday 12-5 pm (5 hrs)

Saturday 9:00 am - 4:00 pm (6.5 hours)

Sunday OFF

Monday OFF

TOTAL: 26.5 hours a week

*If your availability closely aligns with this schedule but isn’t an exact match, we still encourage you to apply! Please include details about your availability in your cover letter. Saturday availability is required, but we are open to applicants who can only work every other week or weekend; we’re open to some flexible availability.

Essential Duties and Responsibilities include, but are not limited to the following. 

• Answer telephones promptly 
• Kindly and promptly greet all guests as they arrive at BMT
• Listen to, understand, and respond to current and prospective clients’ needs 
• Schedule and confirm massage appointments and make changes as necessary
• Make daily room assignments for massage therapists
• Document and communicate all client requests, comments, or complaints
• Share all pertinent information with treating massage therapists relating to clients before appointments to maximize client satisfaction and benefits derived from the service
• Communicate with massage therapists, the Office Manager, and the President as needed regarding schedules, availability, on-call status, and notifications of employee absences
• Inform all new clients of BMT’s policies (including the cancellation policy and prepayment requirement for particular services), and provide periodic enforcement of such policies for clients as appropriate
• Assist massage therapists and other BMT employees as needed throughout the day
• Occasional room turnover and light cleaning of the building
• Maintain a clean, neat, and orderly front desk and reception area
• Monitor the waiting area(s) and make adjustments as necessary to maximize comfort for clients (e.g., adjust temperature, remove excess clutter, straighten furniture, minimize noise distractions, etc)
• Personally maintain regular, consistent, and punctual attendance

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Knows how to use a multi-line phone system, place people on hold, email using Gmail, create and send documents, possesses basic computer skills, and can use computer scheduling & data entry systems
• Customer Service – responds to requests for service and assistance; meets commitments
• Communication – listens to understand and to respond appropriately to others
• Shows respect and sensitivity for others and treats all people with dignity and respect
• Follows BMT’s policies and procedures
• Consistently appears at work on time and is prepared to provide excellent customer service
• Responds well to changing demands and priorities and completes work according to identified priorities
• Observes safety and security procedures 
• Is self-aware and maintains good personal hygiene
• Has sufficient language, math, and reasoning ability to be able to read and interpret documents, write routine reports and correspondence, communicate effectively with clients and other employees, discuss pricing and manage time for massage services, and engage in basic problem-solving

Physical Demands

Physical demands for Front Desk Staff include: 

• Sitting for up to 8 hours per day
• Bending, standing, reaching, stooping, grasping, holding, pushing, pulling, twisting, crouching
• Working in dimly lit and congested spaces (occasionally/rarely)
• Using muscles to lift, push, pull, or carry heavy objects; exerting and lifting up to 50 pounds of force (occasionally)
• Holding and using a telephone for up to 20 consecutive minutes
• Using hands to control, handle, or feel objects, tools, or controls
• Maneuvering around tight spaces, some with low lighting

Benefits

We offer a competitive benefits package, with eligibility varying by benefit. After one year of employment, you are eligible for all:

• Annual raises (averaging 3-6%)
• Retirement SIMPLE IRA plan with a company match of up to 3%
• Dental & Vision Insurance (BMT covers half of the already affordable premiums)
• One free massage per month and discounted services for you, your family, and friends
• Paid Sick Leave (for part-time employees)
• Up to 4 weeks of vacation (paid for full-time employees)
• Additional benefits are available for both part-time and full-time employees

Growth

We begin all new team members in a support role, providing an opportunity to learn our culture and operations, with growth and promotions prioritized for current employees. If you’re seeking growth opportunities:

• Within the first 6 months, you will learn the duties and responsibilities of our Front Desk Team.
• Within the first year, you will master that role and gain an understanding of BMT culture, protocols, and service modalities offered by our team.
• Within 1-2 years, you will have the opportunity to acquire new duties and responsibilities, with matching pay raises when appropriate and the option to move to a full-time position. 
• There will be opportunities for leadership development training outside our organization, which will be applied to work within our organization.
• Within 2-5 years, once mastery of added responsibilities is demonstrated, a management position will be considered. This position will include, but is not limited to, managing the office, marketing, training new employees, tracking LMT performance, and assisting the owner with business development tasks.

Education/License Requirements

High school diploma or general education degree (GED). 

Not Required, but a plus

• A degree in higher education.
• Experience in customer service or managing a fast-paced office environment.
• Reception experience in a massage or wellness setting.

To Apply

Please do not apply through LinkedIn. We prefer you email the address listed below with your resume and a cover letter introducing yourself, explaining why you’re interested in this position, and your work schedule availability. If you’re seeking growth within the company, share how this aligns with your long-term goals. If you’re looking for a stable, long-term role without growth, let us know how this position fits your plans. We look forward to hearing from you!

Please title your message to us (in the subject line) with this text only: “Front Desk - Application”  

Email applications may be sent to frontdesk@breckelsmassagetherapy.com